Front Desk Manager - Casino jobs in Worcester, MA

$500 Sign On Bonus / Salary based on experience

Job Responsibilities:

• Managing the budgets and records as per the contracts
• Checking up on office supplies and restocking them whenever required
• Performing the duties of front desk objectives and following the procedure as per the instruction from the higher authorities
• Training the new staff and also recruiting them
• You should also manage the shift schedule for the staff
• The manager should also provide a good customer experience by answering the doubts and queries of customers with a satisfactory answer
• Ensuring hygiene and also cleanliness around the front desk area
• You will also have to supervise the staff to organize different duties.
• Managing all the bookings, taking calls, and also replying to emails to provide good customer experience.
• Creating reports on the performance and also the feedback to the general manager
• You should also keep the records updated with all the current information
• You should also analyze the performance and provide reviews on the same for improvements.

Qualifications:

• You need to have a high school diploma or GED to be eligible for this job.
• The manager should also have a Bachelor’s degree in Hospitality or any related field with the same course.
• You should have at least 2 years of experience working as a Front Desk Manager for a reputed organization.
• Knowledge of the industry and also the practices followed by the hospitality industry
• You also need to have good organization and management skills to never miss out on any task that harms customer experience.
• You should also have good verbal and writing skills
• Strong report writing skills
• You should also be a good leader with training abilities.

Benefits:

We offer our eligible Associates a number of benefits to enhance their health and well-being:

• Group insurance including dental, vision and company-paid life insurance
• Paid time off including vacation days, sick days and holidays
• Referral Bonus
• Friends & Family discount
• Voluntary benefits including accident, life and critical illness