Front Desk Manager jobs in Albany, GA

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • TPG Companies
  • Cordele, GA FULL_TIME
  •  

    Become Part of the TPG Hotels, Resorts & Marina Team……

    TPG Hotels, Resorts & Marina’s is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority.

    We are looking for a Front Desk Manager to join our team at Holiday Inn Express in Cordele, GA!

    Role Description:

    The Front Desk Manager manages staff and day-to-day front desk operations including check-in/check-out and guest service.  The Front Desk Manager manages responsibilities in alignment with senior management, Company policies and procedures, brand standards and local, state and national regulations.  Responsible for quality service, meeting/exceeding financial and service goals, and managing within approved plans and objectives.  Contributes to and recommends budget, capital expenditures, inventory controls, sales and business plans, and short/long term planning. Reports, investigates and resolves violations to internal controls, policies, procedures, standards and regulations.  

    What you will be doing

    • Guest Satisfaction – Manage front desk service in compliance with policies, procedures, standards and regulations.  Manage staff schedules to ensure adequate coverage while managing the department budget.  Train and motivate associates to have positive and effective guest relations skills.  Ensure staff compliance with all guest service basics such as uniforms, name tags and proper guest greeting.  Ensure timely response to guest needs.  Resolve guest complaints as appropriate to maintain guest satisfaction.  Regularly review service scores to identify areas needing improvement and implement appropriate changes.  Be knowledgeable on hotel facilities, services and the city to assist guests as appropriate.
    • Leadership – Effectively and efficiently manage the staff, day-to-day operations and services.  Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.  Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist senior management in positioning the hotel as a market leader.  Be a coach with a positive attitude on a daily basis.  Implement, manage and comply with Company policies, practices and programs.  Ensure compliance with brand standards and local, state and national regulations.  Ensure optimal levels of quality service and hospitality are provided to guests.
    • Communication – Ensure all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.  Maintain a consistent professional and positive attitude when communicating with guests and associates.  Maintain effective two-way communications that crosses departmental lines.  Approach all encounters and actions with guests and associates in a friendly, service oriented manner. 

    Skills and Abilities:

    • Possess knowledge of front desk service, hospitality, business and basic accounting principles and practices.  
    • Possess organizational skills that result in accurate, timely and thorough work.  
    • Ability to effectively and efficiently manage daily operations and resolve operational problems.  
    • Ability to appropriately interview, hire, schedule, motivate, train, monitor and address staff performance.
    • Possess strong listening, verbal and written communication skills with professionalism, diplomacy and confidentiality.  
    • Display consistent professional leadership while simultaneously handling competing and changing priorities and projects.  
    • Remain positive, resourceful and possess the ability to improvise while working in a fast-paced environment, sometimes under pressure. 

    Benefits

    We offer a highly competitive benefits package:

    • Health, Dental and Vision Insurances
    • Disability Insurances
    • Supplemental Life Insurances (Employee, Spouse and Child coverage)
    • Identity Theft Protection
    • Matching 401(k)
    • Flexible Spending Accounts
    • Vacation, Sick time and Holidays
    • AMAZING HOTEL DISCOUNTS to Marriott brand hotels and any hotel in the TPG portfolio!
    • EEO/VET/DISABLED

  • 10 Days Ago

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Front desk manager
  • Lakeblackshearresort
  • Cordele, GA FULL_TIME
  • Front Desk Manager - Lake Blackshear Resort / GA Veterans State Park Cordele, GA Lake Blackshear Resort & Golf Club / Georgia Veterans State Park, located in Cordele, Georgia, is looking for an extrao...
  • 18 Days Ago

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Front Desk Agent
  • TOWNPLACE SUITES
  • Albany, GA FULL_TIME
  • Become Part of the TPG Hotels, Resorts & Marina Team……TPG Hotels, Resorts & Marina’s is widely recognized as one of the nation’s premier hotel management companies. We are a national operator of hospi...
  • 19 Days Ago

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Front Desk Receptionist
  • Turning Point Care Center
  • Moultrie, GA FULL_TIME
  • Responsibilities: Front Desk Receptionist Turning Point is currently accepting applications for a PRN Receptionist to work day time and/or night time hours as needed. (Scheduling needs will be discuss...
  • 21 Days Ago

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Hotel Front Desk Clerk
  • Holiday Inn Express
  • Albany, GA FULL_TIME
  • We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their...
  • 21 Days Ago

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Coordinator, Front Desk (NPS)
  • DAVITA
  • Moultrie, GA FULL_TIME
  • 334 Smith Ave, Thomasville, Georgia, 31792-5533, United States of America What We’ll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are elig...
  • 24 Days Ago

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0 Front Desk Manager jobs found in Albany, GA area

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MasTec Renewables - Solar Project Manager
  • Wanzek Construction
  • De Soto, GA
  • Overview: The Project Manager serves as the single point of responsibility for accomplishing project objectives and ensu...
  • 3/29/2024 12:00:00 AM

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MasTec Renewables - Solar Project Manager
  • MasTec Inc
  • De Soto, GA
  • Overview: The Project Manager serves as the single point of responsibility for accomplishing project objectives and ensu...
  • 3/29/2024 12:00:00 AM

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Mammography Technologist - $28-41 per hour
  • Phoebe Putney Health System
  • Albany, GA
  • Phoebe Putney Health System is seeking a Mammography Technologist for a job in Albany, Georgia. Job Description & Requir...
  • 3/29/2024 12:00:00 AM

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Registered Nurse (RN) - Med Surg - $31-41 per hour
  • Adventist Health
  • Albany, GA
  • Phoebe Putney Health System is seeking a Registered Nurse (RN) Med Surg for a nursing job in Albany, Georgia. Job Descri...
  • 3/29/2024 12:00:00 AM

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Registered Nurse (RN) - Care Manager - $31-41 per hour
  • Adventist Health
  • Albany, GA
  • Phoebe Putney Health System is seeking a Registered Nurse (RN) Care Manager for a nursing job in Albany, Georgia. Job De...
  • 3/29/2024 12:00:00 AM

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Registered Nurse (RN) - Intermediate Care - $31-41 per hour
  • Adventist Health
  • Albany, GA
  • Phoebe Putney Health System is seeking a Registered Nurse (RN) Intermediate Care for a nursing job in Albany, Georgia. J...
  • 3/29/2024 12:00:00 AM

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Registered Nurse (RN) - Acute Care - $31-41 per hour
  • Adventist Health
  • Albany, GA
  • Phoebe Putney Health System is seeking a Registered Nurse (RN) Acute Care for a nursing job in Albany, Georgia. Job Desc...
  • 3/29/2024 12:00:00 AM

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Registered Nurse (RN) - ED - Emergency Department - $31-41 per hour
  • Adventist Health
  • Albany, GA
  • Phoebe Putney Health System is seeking a Registered Nurse (RN) ED - Emergency Department for a nursing job in Albany, Ge...
  • 3/29/2024 12:00:00 AM

Albany is a city in the U.S. state of Georgia. Located on the Flint River, it is the seat of Dougherty County. Located in southwest Georgia, it is the principal city of the Albany, Georgia metropolitan area. The population was 77,434 at the 2010 U.S. Census, making it the eighth-largest city in the state. It became prominent in the nineteenth century as a shipping and market center, first served by riverboats and then by railroads. Seven lines met in Albany, and it was a center of trade in the Southeast. It was part of the Black Belt, the extensive area in the Deep South of cotton plantations....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$43,499 to $58,352
Albany, Georgia area prices
were up 1.5% from a year ago

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