Front Desk Manager jobs in Billings, MT

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Distinguished Hospitality that aligns with the pillars our mission statement.
• Operate reservation, property management and credit card systems, following all safety and security procedures.
• Maintain accurate cash sheet. Responsible for cash drawer balancing.
• Operate phone system and disperse calls as required by your shift. Take guest messages and faxes with accuracy, always noting the date and time of message.
• Know emergency procedures and how to respond.
• Never say a guest’s room number or personal information out loud.
• Be knowledgeable of hotel promotions.
• Know daily room rate, room types, hotel amenities, and local attractions, shops and restaurants.
• Complete daily reports, audits correspondences etc. as required by your shift.
• Keep lobby and office area clean at all times,
• Set wake-up calls as dictated by your shift.
• Lock and secure area if leaving the front desk.
• Create incident reports for guest injuries / issues when required.
• Ensure all calls are answered timely and in a “scripted” manner.
• Take and record reservations with accuracy. Confirm as requested.
• Resolve guest complaints to exceed expectations.
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
• Maintains high standards of personal appearance, hygiene and grooming, which include compliance with the dress code.
• Performs any other duties as requested by supervisor.

Job Types: Full-time, Part-time

Pay: $13.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Night shift
• On call
• Overtime

Work setting:

• In-person

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person