Front Desk Manager jobs in Binghamton, NY

Overview:
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have a passion for customer service and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

- Train and supervise front desk staff to ensure excellent customer service

-Scheduling Staff

- Work with Housekeeping Department

- Impliment and maintain high standards and procedures

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently, ensuring accuracy of information
- Handle guest inquiries, requests, and complaints promptly and effectively
- Manage phone systems, answering calls and directing them to the appropriate department or staff member
- Assist with reservations, cancellations, and modifications
- Coordinate with housekeeping and maintenance departments to ensure rooms are clean and well-maintained
- Provide information about hotel facilities, services, and local attractions
- Process payments and maintain accurate records of transactions
- Monitor guest satisfaction through feedback surveys or direct communication

Requirements:
- Previous experience in front desk or hospitality management required
- Excellent communication skills, both verbal and written
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Familiarity with hotel reservation systems and phone systems
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Knowledge of local attractions, restaurants, and transportation options
- Flexibility to work various shifts, including weekends and holidays

We offer competitive pay based on experience along with benefits such as health insurance, paid time off, and opportunities for career advancement. If you are passionate about delivering exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Front Desk Manager.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Weekends as needed

Work setting:

• In-person

Experience:

• hotel: 1 year (Required)

Ability to Commute:

• Ithaca, NY 14850 (Required)

Ability to Relocate:

• Ithaca, NY 14850: Relocate before starting work (Required)

Work Location: In person