Front Desk Manager jobs in Charlotte, NC

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Hotel Front Desk Manager
  • Residence Inn Piper Glen
  • Charlotte, NC FULL_TIME
  • We offer Daily pay! Access up to 50% of your earned wages after every shift.

    The Residence Inn by Marriott, located in the Piper Glen/Ballantyne area of Charlotte, is looking to hire a motivated and experienced Front Desk Manager. The person hired for this position must have flexibility to work AM and PM shifts, weekdays and weekends.

    POSITION SUMMARY

    The Front Desk Manager is critical to the universal success of the Front Desk team. Your primary responsibility will be to oversee the Front Desk guest experience and to ensure exceptional customer service. This position sets the tone for the entire guest experience and impacts the hotel’s branding efforts.

    SUMMARY OF RESPONSIBILITIES

    • Works side-by-side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Marriott Brand Standards and SREE Hotel guidelines
    • Works with the hotel GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies at the Front Desk immediately
    • Responsible for ensuring that the Front Desk is in compliance with all systems, control policies and procedures
    • Carry out managerial responsibilities in accordance with the SREE hotel’s policies, procedures and applicable laws; remain Marriott BSA ready daily
    • Drive team performance within GXP and Kipsu – Meeting all required thresholds set by Marriott and SREE.
    • Act as a point of contact for guest feedback and complaints, striving to resolve issues in a timely and satisfactory manner.
    • Maximize room revenue and occupancy by reviewing daily financial reports. Analyze rate variance, monitor high balance guest and initiate appropriate action. Maintain continuous observation of the daily house count. Monitor available house inventory / selling status daily
    • Review Front desk electronic pass-downs and track guest feedback surveys daily in addition to maximizing usage of the guest response tracking system; respond online within 24 hours of the notification without exception
    • Respond to all guest reviews through GuestVoice and ALL social media platforms within 72 hours.
    • Coordinate with other hotel departments, such as housekeeping, maintenance, security, food and beverage and Sales, to ensure seamless guest experiences.
    • Ensure all Front Desk staff are meeting the required guest experience standards set by Marriott through the Brand Standards Audit.
    • Ensure required Front Office reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers
    • Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively
    • Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies
    • Develop and maintain open lines of communication within the department and with other departments within the property
    • Schedule staff to reflect daily occupancy and make sure the schedule is concurrent with the arrival and departure pattern
    • Participate in disciplinary action, coaching and counseling sessions and related personnel issues
    • Updates group information. Maintain, monitors, and prepares group operational requirements based on the group’s BEO. Confirms and relays information to appropriate personnel

    QUALIFICATIONS

    • Minimum of 3 years of Hotel Front Desk experience
    • Marriott brand experience is highly preferred
    • Previous Front Office Manager/Front Desk Manager experience is preferred
    • Experience using hotel reservation system such as FOSSE or OnQ is a plus
    • Organization skills and attention to detail
    • Friendly and customer service oriented
    • Good interpersonal and problem-solving skills
    • Ability to work weekends is required
    • 1st, 2nd, 3rd shift flexibility is required

    JOB SETTING AND PHYSICAL DEMANDS

    Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm attitude when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.

    DISCLAIMER

    This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.

    EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

  • 2 Days Ago

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Front Desk Manager
  • Holiday Inn Express and Suites
  • Charlotte, NC FULL_TIME
  • Job Overview:We are seeking a highly organized and detail-oriented Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the fr...
  • 2 Days Ago

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Hotel Front Desk Manager
  • Sree Hotels
  • Charlotte, NC FULL_TIME
  • We offer Daily pay! Access up to 50% of your earned wages after every shift.The Residence Inn by Marriott, located in the Piper Glen/Ballantyne area of Charlotte, is looking to hire a motivated and ex...
  • 4 Days Ago

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Front Desk Manager
  • Comfort Suites
  • Concord, NC FULL_TIME
  • FRONT OFFICE MANAGER Front Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while co...
  • 9 Days Ago

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Front Desk Manager
  • ABC Investments and Management
  • Charlotte, NC FULL_TIME
  • MUST HAVE HOTEL FRONT DESK EXPERIENCEFRONT OFFICE MANAGERFront Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluatio...
  • 14 Days Ago

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Front Desk Manager
  • ABC Investments and Management
  • Concord, NC FULL_TIME
  • FRONT OFFICE MANAGERFront Office Manager supervises the front desk to ensure efficient and profitable operation. Responsible for training, scheduling and evaluation of front office personnel while com...
  • 15 Days Ago

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0 Front Desk Manager jobs found in Charlotte, NC area

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Sr Cloud Engineer / Architect ($100/hr) - Remote Work
  • TWO95 International, Inc
  • Charlotte, NC
  • Title: Sr Cloud Engineer (CICD Architect) Location: Remote Work / PA (Resource is required to be on-site at PA office on...
  • 3/27/2024 12:00:00 AM

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GCP Engineer
  • Apex Systems
  • Charlotte, NC
  • Specialty Systems Operations: Covers jobs which provides platform system support for technical issues & initiatives rela...
  • 3/26/2024 12:00:00 AM

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Finance Administrative Assistant
  • Precision Walls
  • Charlotte, NC
  • Precision Walls, Inc. has an exciting opportunity for a Branch Administrative Specialist who specializes in Billings. Po...
  • 3/26/2024 12:00:00 AM

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Senior Instrument & Controls Engineer - Energy (Multiple Locations)
  • Burns & McDonnell
  • Charlotte, NC
  • Description Burns & McDonnell is a full-service, global AEC firm that excels at every step of project delivery. Our dive...
  • 3/26/2024 12:00:00 AM

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Contracts Support Analyst
  • Business Control Systems, LP
  • Huntersville, NC
  • Job Description Job Description We are actively looking for a contracts management support assistant for our large Energ...
  • 3/26/2024 12:00:00 AM

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Contract Administrator
  • TalentBridge
  • Fort Mill, SC
  • Contract Manager will be responsible for facilitating and managing all commercial contracts. This role will work closely...
  • 3/25/2024 12:00:00 AM

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Clinical Research Coordinator I Registered Nurse
  • Novant Health external-icims
  • Charlotte, NC
  • Overview Novant Health is looking for experienced Clinical Research RNs or Oncology RNs to join our Cancer Studies Clini...
  • 3/24/2024 12:00:00 AM

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Clinical Research Coordinator I Registered Nurse
  • Novant Health External-icims
  • Charlotte, NC
  • Overview Novant Health is looking for experienced Clinical Research RNs or Oncology RNs to join our Cancer Studies Clini...
  • 3/24/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$46,228 to $62,012
Charlotte, North Carolina area prices
were up 1.5% from a year ago

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However, a front desk manager works primarily in the hospitality industry, while a front office manager may work in almost any industry.
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