Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you interested in delivering memorable experiences, enhancing people's lives and having fun doing it? This shared mission of Chestnut Mountain Resort creates a fun and inspiring culture that we live every day. Our vision drives us to deliver exceptional guest experiences at all touch points, requiring our employees to be natural communicators, problem solvers, and have a passion for sharing mountain culture - all while having a positive attitude to support best day experiences. Chestnut Mountain Resort strives to deliver Illinois most memorable outdoor adventures to locals and out-of-town visitors on a year-round basis. Chestnut Mountain Resort days of fun includes 60 acres of lift-accessible terrain for Skiing and Snowboarding, Farside Terrain Park, Farside Downhill Mountain Bike Park, Cross Country Mountain Bike Trails, Alpine Slide, Soaring Eagle Zipline, Mississippi River Cruises, Disc Golf, Mini Golf and Sunset Dinners.
SUMMARY
To perform in a pleasant, professional, and efficient manner, a combination of duties mainly related, but not limited, to check-in and checkout of guests which contributes to an overall positive experience. This is a full time, benefits eligible position.
PRIMARY RESPONSIBILITIES
KNOWLEDGE AND SKILL REQUIREMENTS
Needs to have good customer relations skills. A friendly and professional tone and actions are vital. Need to speak clearly and listen carefully. Requires a high school diploma or equivalent.
WORKING CONDITIONS
Lifting 20 lbs. maximum with frequent lifting and/or carrying of objects weighing up to l0 lbs. Requires walking or standing to a significant degree. Talking. Hearing.
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