Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk. The ideal candidate will have strong organizational skills, excellent communication abilities, and a passion for delivering outstanding service. Duties: - Greet and welcome guests in a friendly and professional manner - Answer phone calls, respond to inquiries, and provide information about our services - Manage the front desk area, ensuring it is clean, organized, and well-maintained - Schedule appointments and manage calendars for staff members - Perform data entry tasks and maintain accurate records - Assist with event planning and coordination - Coordinate with other departments to ensure seamless operations - Handle customer complaints or issues with professionalism and efficiency - Provide administrative support to management as needed Qualifications: - Previous experience in a similar role, such as dental receptionist or office manager, is preferred - Excellent customer service skills with the ability to handle difficult situations calmly and professionally - Strong computer literacy, including proficiency in Microsoft Office Suite - Exceptional organizational skills with the ability to multitask and prioritize tasks effectively - Knowledge of phone systems and office equipment operation - Proven ability to maintain confidentiality and handle sensitive information with discretion - Strong attention to detail and accuracy in data entry tasks - Excellent verbal and written communication skills Benefits: - Competitive salary based on experience - Health insurance coverage - Paid time off and holidays If you are a highly motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.
Job Type: Full-time
Pay: $15.35 - $15.98 per hour
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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