Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
Daytona Beach is more than a beach town, it's a friendly relaxing oasis, and Boardwalk Inn and Suites reflects the same laid-back atmosphere you'll find just about everywhere you look. We take pride in offering warm and friendly service that ensures that all who visit arrive as guests and leave as friends.
In addition to excellent benefits, salaries and a supportive and welcoming work environment, a hotel job at Boardwalk Inn and Suites offers ample opportunities for advancement.
The Front Desk Manager has overall responsibility for supervising Guest Service Agents, and Night Auditors to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No more than 40 per week
Schedule:
Work setting:
Work Location: In person
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