Front Desk Manager jobs in Dothan, AL

WORK OBJECTIVES

· PROCESS GUEST REGISTRATIONS, INCLUDING THE COMPUTATION AND COLLECTION OF PAYMENT.

· COMPLETE SHIFT REPORTS AND PROCESS ALL FINANCIAL TRANSACTIONS, INCLUDING THE VERIFICATION AND PROCESSING OF CREDIT CARD TRANSACTIONS IN ACCORDANCE WITH COMPANY POLICIES AND PROCEDURES

· MAINTAIN ROOM STATUS INVENTORY.

· RESPOND TO GUEST INQUIRIES REGARDING HOTEL SERVICES, RESERVATIONS, ATTRACTIONS, DIRECTION, ETC.

· CONDUCT NIGHT AUDIT AS ASSIGNED.

GUEST SATISFACTION

· RESPOND TO GUEST NEEDS, SPECIAL REQUEST, AND COMPLAINTS AS NEEDED.

· PROCESS GUEST INVOCATIONS OF 100% SATISFACTION GUARANTEE

· SMILE, ACKNOWLEDGE, AND GREET GUEST AT FRONT DESK AND OTHER PUBLIC AREAS.

EDUCATION/EXPERIENCE

MINIMUM EDUCATION

· HIGH SCHOOL DIPLOMA OR EQUIVALENT.

MINIMUM EXPERIENCE

· PREVIOUS EXPERIENCE IN THE INDUSTRY IS PREFERRED BUT NOT REQUIRED.

MINIMUM SKILLS REQUIREMENTS:

· MUST BE ABLE TO OPERATE BASIC MACHINES, COPIER, FAX, PRINTER.

· MUST DISPLAY VERY GOOD ORGANIZATION AND TIME MANAGEMENT SKILLS.

· MUST HAVE EXCELLENT COMMUNICATION AND INTERPERSONAL SKILLS WITH THE ABILITY TO INTERACT WITH MANY TYPES OF PERSONALITIES.

· MUST BE ABLE TO CONSISTENTLY WORK UNDER PRESSURE AND SIMULTANEOUSLY PRIORITIZE MULTIPLE PROJECTS.

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Expected hours: 32 per week

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person