Front Desk Manager jobs in Gary, IN
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
- JSK Hospitality
-
Hammond, IN
FULL_TIME
-
Marriott and/or Fosse Experience preferred.
```Duties```
We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. Your attention to detail, strong organizational skills, and ability to multitask will be key to your success in this role.Responsibilities:
- Manage the front desk operations, including check-in/check-out procedures, guest inquiries, and requests
- Train and supervise front desk staff to ensure excellent customer service
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain accurate records of guest information, reservations, and room availability
- Coordinate with other departments to ensure smooth operations and guest satisfaction
- Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
- Assist with billing and financial transactions
- Ensure compliance with hotel policies and proceduresSkills:
- Previous experience in hospitality management or hotel front desk operations
- Strong customer service skills with a friendly and professional demeanor
- Excellent phone etiquette and knowledge of phone systems
- Proficient in hotel management software and reservation systems
- Bilingual/multilingual skills are a plus
- Ability to effectively communicate with guests from diverse backgrounds
- Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy
- Detail-oriented with strong organizational skillsIf you are a dedicated professional with a passion for providing exceptional guest service, we would love to hear from you. Join our team as the Front Desk Manager and contribute to creating memorable experiences for our guests.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Work setting:
- In-person
Work Location: In person
- 2 Months Ago
- Good Hospitality Services
-
Crown Point, IN
FULL_TIME
- POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and...
- 22 Days Ago
- Good Hospitality Services
-
Munster, IN
FULL_TIME
- POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and...
- 23 Days Ago
- SpringHill Suites
-
Munster, IN
FULL_TIME
- POSITION SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and...
- 1 Day Ago
- Best Western
-
Portage, IN
PART_TIME,FULL_TIME
- ***THIS LOCATION IS UNDER NEW MANAGEMENT*** We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk A...
- 26 Days Ago
- Planet Fitness
-
Michigan, IN
PART_TIME,FULL_TIME
- Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members that are passionate about health & fitness to join our amazing team. We have multiple hourly Front Desk positions open! Th...
- 1 Month Ago
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0 Front Desk Manager jobs found in Gary, IN area
About Gary, Indiana
were up 1.3% from a year ago