Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Traditional hotel management responsibilities. You will be trained, and may be needed in all departments, including our restaurant.
Previous hotel supervisory experience is a must for this position. If you have supervisory experience at an IHG hotel, you will be guaranteed to hear from us.
Please plan to work 40 to 55 hours per week, depending on the needs of the hotel.
Enjoy working at our fresh, almost-new hotel, here in Walker, MI!
Job Type: Full-time
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Work Location: In person
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