Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Do you enjoy making others smile and making their day better?
At The Sunray Companies our mission is to empower, support, train and develop our people to enhance the lives of our guests and each other.
Job Summary
As a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. The successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn, we believe that every ambassador is an innovator, explorer, and relationship builder - someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale.
No matter what position you are in, there are a few things that are critical to success making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The front desk agent role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work (move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance). Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience, inspiring guests and associates alike to live life to discover.
JOB REQUIREMENTS
Salary negotiable based on experience
Education Required: High School Diploma
Benefits include
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