Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are the Courtyard by Marriott located in High Point NC
As a Front desk agent, you will welcome and serve as a liaison to other departments at our hotel. Specifically, you would be responsible for performing the following tasks to the highest standards:
The Front Desk Team assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries. We need team members with an eye for cleanliness and attention to detail. Must be willing to help other departments as required. Must be friendly, outgoing, and have great customer service. Must have reliable transportation.
Room Assignments, Changes, and Issues
Guest Service
Other Duties as Assigned
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0 Front Desk Manager jobs found in High Point, NC area