Front Desk Manager jobs in Honolulu, HI

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • Marriott International
  • Honolulu, HI FULL_TIME
  • Job Number 24031888
    Job Category Rooms & Guest Services Operations
    Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management

    JOB SUMMARY

     

    Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

     

    CANDIDATE PROFILE

     

    Education and Experience

    • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

    OR

    • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

     

    CORE WORK ACTIVITIES

     

    Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

    • Develops specific goals and plans to prioritize, organize, and accomplish your work.

    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

    • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

     

    Supporting Management of Front Desk Team

    • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    • Encourages and building mutual trust, respect, and cooperation among team members.

    • Serving as a role model to demonstrate appropriate behaviors.

    • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

    • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

    • Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

     

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.

    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

    • Responds to and handles guest problems and complaints.

    • Sets a positive example for guest relations.

    • Empowers employees to provide excellent customer service.

    • Observes service behaviors of employees and provides feedback to individuals.

    • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

    • Ensures employees understand customer service expectations and parameters.

    • Interacts with guests to obtain feedback on product quality and service levels.

    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

     

    Managing Projects and Policies

    • Implements the customer recognition/service program, communicating and ensuring the process.

    • Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

    • Supervises same day selling procedures to maximize room revenue and control property occupancy.

    • Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

    • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

     

    Supporting Human Resource Activities

    • Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

    • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

    • Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

    • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

    • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

    • Participates in employee progressive discipline procedures.

     

    Additional Responsibilities

    • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

    • Analyzes information and evaluating results to choose the best solution and solve problems.

    • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

    • Performs all duties at the Front Desk as necessary.

    • Runs Front Desk shifts whenever necessary.

    • Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

     

     The salary range for this position is $67,000 to $88,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
     
    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Just Posted

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Front Desk Manager - Franchised
  • Marriott International
  • Lahaina, HI FULL_TIME
  • Job Number 24027527Job Category Rooms & Guest Services OperationsLocation The Westin Nanea Ocean Villas Ka'anapali, 45 Kai Malina Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeL...
  • Just Posted

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Front Desk Manager
  • Marriott International
  • Lahaina, HI FULL_TIME
  • Job Number 24019491Job Category Rooms & Guest Services OperationsLocation The Westin Maui Resort & Spa Ka'anapali, 2365 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAPSchedule Full-TimeL...
  • Just Posted

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Front Desk Manager
  • Westin Nanea Ocean Villas
  • Lahaina, HI FULL_TIME
  • This is an exempt position and will be paid on a salaried basis in accordance with state and federal law. Salary range $62,431 - $71,760 BONUS Relocation Available - Yes Education and Experience High ...
  • 1 Day Ago

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Front Desk Manager
  • Lanai Community Health Center
  • Lanai City, HI FULL_TIME
  • Facilitates the successful operation of the Lana’i Community Health Center front desk activities efficiently in accordance with established policies and procedures. This position supervises front desk...
  • 2 Days Ago

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Front desk manager
  • Marriott International
  • Kapolei, HI FULL_TIME
  • Job Number 24051500 Job Category Rooms & Guest Services Operations Location Marriott's Ko Olina Beach Club, 92-161 Waipahe Place, Kapolei, Hawaii, United States VIEW ON MAP Schedule Full-Time Located ...
  • 4 Days Ago

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0 Front Desk Manager jobs found in Honolulu, HI area

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Community Service Specialist
  • Helping Hands Hawaii
  • Honolulu, HI
  • To assist applicants going through financial hardship with material and financial assistance and provide referrals to ot...
  • 3/28/2024 12:00:00 AM

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Health Care Navigator
  • U.S.VETS
  • Kapolei, HI
  • Job Details Level Experienced Job Location USVETS Barbers Point - Kapolei, HI Position Type Full Time Education Level Gr...
  • 3/27/2024 12:00:00 AM

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Shop Manager
  • Penhall Company Inc.
  • Honolulu, HI
  • Main Purpose: Provide direction to various Divisional staff and support Division Manager or Area general Manager with da...
  • 3/25/2024 12:00:00 AM

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Grants Coordinator
  • Express Employment Professionals – Hawaii
  • Honolulu, HI
  • Position: Grants Coordinator Location: Honolulu, HI (Kalihi area) Pay: Up to $25/hr Status: Full-Time Express Employment...
  • 3/25/2024 12:00:00 AM

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Tutoring Program Coordinator
  • Express Employment Professionals – Hawaii
  • Honolulu, HI
  • Position: Tutoring Program Coordinator Pay: Starting at $19/hr Status: Part-time (Weekdays: 2pm-7pm) Express Employment ...
  • 3/25/2024 12:00:00 AM

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Human Resources Manager
  • Hardware Hawaii
  • Kailua, HI
  • Job Description Job Description COMPANY PRINCIPLES To orient, train, organize and motivate staff to provide exceptional ...
  • 3/25/2024 12:00:00 AM

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Operations Analyst
  • General Dynamics Information Technology
  • Camp Smith, HI
  • Seize your opportunity to make a personal impact as an Operations Analyst supporting a critical mission on Oahu, Hawaii....
  • 3/24/2024 12:00:00 AM

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Field Engineer I-II Oahu or Kauai
  • QRSE LLC
  • Honolulu, HI
  • Job Description Job Description FIELD ENGINEER I-II OAHU/KAUAI Field Engineer I: Non-Exempt Field Engineer II: Exempt Th...
  • 3/24/2024 12:00:00 AM

Honolulu (/ˌhɒnəˈluːluː/; Hawaiian: [honoˈlulu]) is the capital and largest city of the U.S. state of Hawaiʻi. It is an unincorporated part of and the county seat of the City and County of Honolulu along the southeast coast of the island of Oʻahu.[a] The city is the main gateway to Hawaiʻi and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions. Honolulu is the most remote city of its size in the world and is the westernmost...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$49,352 to $66,203
Honolulu, Hawaii area prices
were up 1.9% from a year ago

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