Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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We are looking for a Front Office Manager to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for managing the front office operations, overseeing staff, and ensuring that all guests receive a positive and memorable experience. The ideal candidate will have excellent organizational and communication skills, the ability to multitask, and a passion for providing outstanding customer service.
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Job Type: Full-time
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Work Location: In person
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