Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Job Summary```
We are seeking a highly organized and detail-oriented Front Desk Manager to join our team. The Front Desk Manager will be responsible for overseeing the daily operations of the front desk area, ensuring excellent customer service, and managing administrative tasks. The ideal candidate will have strong communication skills, exceptional organizational abilities, and a customer-centric approach.
```Responsibilities```
- Greet and welcome guests in a friendly and professional manner
- Manage the front desk area, ensuring it is clean and organized at all times
- Answer phone calls, respond to inquiries, and provide accurate information to callers
- Schedule appointments and maintain the office calendar
- Coordinate projects and assist with project coordination tasks as needed
- Handle customer support inquiries and resolve issues in a timely manner
- Manage office supplies inventory and place orders when necessary
- Maintain confidentiality of sensitive information and adhere to data protection policies
- Assist with office management duties such as filing, record keeping, and document management
- Stay updated on company policies, procedures, and services to provide accurate information to guests
```Requirements```
- Proven experience in a front desk or customer service role
- Excellent communication skills, both verbal and written
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Proficient in computerized systems such as Microsoft Office Suite or similar software
- Knowledge of phone systems and ability to handle multiple phone lines
- Experience in a dental office or healthcare setting is a plus
- Ability to provide exceptional customer service and resolve customer issues professionally
This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys interacting with people, and has a passion for delivering outstanding customer service. If you meet the requirements above, we would love to hear from you!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or requirements.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
Schedule:
Work Location: In person
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