Front Desk Manager jobs in Lake Charles, LA

Job Description for Sales Manager/Front Desk Manager for Days Inn Hotel

*Duties/Responsibilities:

• Responsible for Corporate and Travel Agent Room Sales for the hotel.

• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

• Update action plans and financial objectives quarterly.

• Implements all sales action plans related to the market areas and increases sales.

• Conducts daily sales calls.

• Able to provide Quick and timely responses, immediate communication to the property, and develop professional long term business relationships.

• Develop strong relationships with the property front office team to ensure working in unity and always striving to achieve the same goals.

• Targeting key accounts potential for the company.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within the community to strengthen and expand customer base for sales opportunities.

• Perform all check-in and check-out tasks and Manage online and phone reservations in the morning shift.

• Inform customers about payment methods and verify their credit card data and Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms and Provide information about our hotel, available rooms, rates and amenities.

• Respond to clients’ complaints in a timely and professional manner and Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

• Upsell additional facilities and services, when appropriate and Maintain updated records of bookings and payments.

Required Skills/Abilities:

• Proven success in a similar role and environment.

• Empathy towards your customers and colleagues.

• Pride and attention to detail.

• Polished personal presentation with Warm, confident and hospitable personality.

Education and Experience:

• 3 to 4 years experience in the sales and marketing or related professional area.

• 3 year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

• Reliably commute to Sulphur, LA or planning to relocate before starting work.

*

Job Types: Full-time, Part-time

Pay: $9.00 - $10.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person