Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**Job Summary:** We are seeking a professional and courteous Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere. **Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Check guests in and out efficiently - Handle guest inquiries and provide accurate information about the hotel facilities and services - Manage reservations and cancellations using the hotel's booking system - Answer phone calls, take messages, and redirect calls as needed - Assist with guest requests such as booking tours, transportation, or dining reservations - Maintain a tidy and organized front desk area **Qualifications:** - Previous experience in guest relations, front desk operations, or customer service preferred - Proficiency in using phone systems with excellent phone etiquette - Knowledge of hospitality management practices is a plus - Ability to communicate effectively in English; multilingual or bilingual skills are advantageous - Strong interpersonal skills with a focus on providing outstanding guest services This position offers an opportunity to work in a dynamic hospitality environment where you can showcase your customer service skills and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: Up to $14.00 per hour
Schedule:
Work setting:
Ability to Relocate:
Work Location: In person
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