Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly organized and customer service-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our organization, you will play a crucial role in providing exceptional service to our clients and ensuring the smooth operation of our front desk.
Duties:
- Greet and welcome visitors in a professional and friendly manner
- Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members
- Schedule appointments and manage calendars for multiple team members
- Coordinate and assist with various projects and events
- Manage incoming and outgoing mail, including sorting, distributing, and filing
- Provide administrative support such as data entry, document preparation, and record keeping
- Assist with customer service inquiries and provide accurate information to clients
- Maintain a clean and organized front desk area
Requirements:
- Computer literacy with proficiency in Microsoft Office Suite
- Previous experience in a medical office or similar setting is preferred
- Strong project coordination skills with the ability to multitask effectively
- Experience in event planning is a plus
- Excellent calendar management skills to ensure efficient scheduling
- Detail-oriented with strong organizational and time management skills
- Ability to handle confidential information with discretion
- Exceptional customer service skills with a friendly and professional demeanor
- Previous experience as a personal assistant or medical receptionist is advantageous
We offer competitive compensation based on experience.
If you are looking for an exciting opportunity to contribute to a dynamic team and make a positive impact on our clients' experience, we encourage you to apply for the position of Front Desk Manager.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: No more than 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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