Front Desk Manager jobs in Lynchburg, VA

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • Farmington Country Club
  • Charlottesville, VA FULL_TIME
  • Job Title: Front Office Manager

    Department: Front Office

    Reports to: Clubhouse Manager

    Supervises: All Front Office Staff


    Job Summary:

    Responsible for the daily operation of the Front Office, to include hiring, training and supervising staff; preparing and managing the budget, goals and annual marketing plan; developing and implementing policies and procedures to ensure member and guest satisfaction; managing reservations and concierge service; and the proper completion of all Front Office tasks.

    Responsibilities:

    • Hire, train and conduct periodic performance reviews for all Front Office Staff
    • Supervise workloads during shifts and ensures checklists are completed properly
    • Supervise scheduling of all staff and entering schedules and changes into Attendance Enterprise
    • Monitor time and attendance policy
    • Develop and implement Front Office standard procedures of operation and service training programs to ensure standards are achieved.
    • Ensure the proper completion of checklists for all Front Office staff.
    • Resolve guest problems and billing problems quickly, efficiently and courteously.
    • Expedite guest check-ins and departures and perform Front Office operations.
    • Ensure Front Office Staff has correct hours of operations and important information about the Club’s outlets.
    • Manage Front Office retail merchandise and cash, credit card, and petty cash procedures.
    • Maintain inventory of all supplies and keep equipment operational.
    • Follow up promptly with all member/guest requests, inquiries, and concerns and document all transactions in a daily log.
    • Provide concierge service as requested including creating an itinerary for members and guests to further enjoy their stay; manage shuttle ticket sales for home football games.
    • Ensure accurate management of reservations, to include confirmation letters, late cancellation fees and no show fees; complete and maintain all group reservation procedures; organize and run annual lotteries for guest rooms; ensure special requests are honored; and maintain waiting lists to ensure maximum guest room sales on high demand dates.
    • Manage room sales to include ensuring guest room access is equitable for all members; collecting and analyzing information required for revenue records; managing lotteries for guest rooms; maintaining the Club’s website with current information on guest rooms.
    • Use initiative and creativity to promote guest room reservations during periods of traditionally weak demand and develop an annual marketing plan for guest room sales.
    • Maintain effective relationships and communication with all other departments.
    • Work with the Clubhouse Manager to articulate a department vision that aligns with the vision for the Club.
    • Conduct periodic staff performance reviews, develop annual department and individual goals and take responsibility for their achievement.
    • Prepare the annual budget for the Front Office department and ensure all budgeted objectives are met.
    • Perform any special projects as assigned by the Clubhouse Manager.
    • Ensure subordinates practice safe work habits and serve on the Club’s Safety Committee.
    • Prepare Front Office news article each month for the Club’s newsletter.
    • Ensure NorthSide reservation procedures are followed by Front Office Staff.
    • Conduct periodic meetings of Front Office Staff; attend regular Rooms meetings, regular meetings with Clubhouse Manager, and meetings for other outlets as requested/required.


    Qualifications:

    • Working knowledge of Microsoft Office to include Word, Excel and Outlook; Ability to learn JONAS Hotel Management software and Point Of Sale billing.
    • Previous experience in marketing, hospitality sales, or revenue management preferred.
    • A college degree, preferably in hospitality management or a related industry.
    • A minimum of 4 years of experience in a hotel, resort, club or similar environment.
    • A minimum of 2 years supervisory experience preferred.
    • Ability to work well with the general public and provide excellent customer service.
    • Ability to perform multiple tasks, while maintaining a pleasant demeanor.
    • Requires professional communication skills, a high level of organizational skills and good attention to detail.

  • 20 Days Ago

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Hotel Front Desk Manager
  • Holiday Inn Staunton
  • Staunton, VA FULL_TIME
  • The Holiday Inn Staunton is searching for people who are friendly, relaxed, and always looking for ways to provide reliable service and comfort, delivered in a fresh yet familiar way. We are currently...
  • 9 Days Ago

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Front Desk
  • Grand Fitness Mgmt, LLC
  • Charlottesville, VA FULL_TIME
  • DescriptionJob SummaryAs a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuri...
  • 6 Days Ago

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Front Desk
  • Holiday Inn Charlottesville VA
  • Charlottesville, VA FULL_TIME,PART_TIME,CONTRACTOR,TEMPORARY,INTERN,OTHER
  • We here at the Holiday Inn University, located at 1901 Emmet St, Charlottesville VA strive to give our Guests the most memorable experience. We need someone that is dependable and can work under press...
  • 26 Days Ago

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Front Desk
  • Boys & Girls Clubs of Central Virginia
  • Charlottesville, VA FULL_TIME
  • Job Title: Albemarle Campus Club Front Desk Staff Reports to: Unit Director/Lead Program Coordinator Hiring Range: $15-17/hour Number of Hours: 20-25 hours per week Location: Virginia Compensation Typ...
  • 27 Days Ago

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Front Desk Receptionist
  • America's Best
  • Charlottesville, VA FULL_TIME
  • Company Description America's Best is part of National Vision, one of the largest and fastest-growing optical retailers in the United States. The America’s Best brand continues to grow, with 800 store...
  • 19 Days Ago

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0 Front Desk Manager jobs found in Lynchburg, VA area

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Assistant Director of Student Success for Diversity, Equity, Inclusion and Belonging (Hybrid Opportunity)
  • University of Massachusetts
  • Amherst, VA
  • Assistant Director of Student Success for Diversity, Equity, Inclusion and Belonging (Hybrid Opportunity) Job no: 522516...
  • 3/29/2024 12:00:00 AM

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Computer Systems Administrator
  • University of Massachusetts
  • Amherst, VA
  • Computer Systems Administrator Job no: 522587 Work type: Staff Full Time Campus: UMass Amherst Department: Biochemistry/...
  • 3/29/2024 12:00:00 AM

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Test Engineer
  • BWX Technologies, Inc.
  • Lynchburg, VA
  • At BWX Technologies, Inc. (NYSE: BWXT), we are People Strong, Innovation Driven. Headquartered in Lynchburg, Va., BWXT p...
  • 3/29/2024 12:00:00 AM

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Sales Support Rep
  • Republic National Distributing Company
  • Lynchburg, VA
  • Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that ha...
  • 3/29/2024 12:00:00 AM

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Procurement Officer
  • Careerbuilder-US
  • Lynchburg, VA
  • Please apply online at https://www.jobs.virginia.gov/jobs/ea7ecc8b-79c4-4d91-b806-52cdcd3184e4 Title: Procurement Office...
  • 3/26/2024 12:00:00 AM

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Doctoral Programs Support Coordinator
  • Liberty University
  • Lynchburg, VA
  • We are seeking a highly organized, detail-oriented, and administratively inclined individual to join the School of Healt...
  • 3/26/2024 12:00:00 AM

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Procurement Officer
  • Virginia Department of Human Resource Management
  • Lynchburg, VA
  • Procurement Officer Job no: 5011480 Work type: Full-Time (Salaried) Location: Lynchburg, Virginia Categories: Procuremen...
  • 3/25/2024 12:00:00 AM

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Population Health Community Coordinator
  • State of Virginia
  • Lynchburg, VA
  • Title: Population Health Community Coordinator State Role Title: Program Administration Specialist I Hiring Range: $50,0...
  • 3/25/2024 12:00:00 AM

Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War. Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$43,404 to $58,224
Lynchburg, Virginia area prices
were up 1.2% from a year ago

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However, a front desk manager works primarily in the hospitality industry, while a front office manager may work in almost any industry.
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The front desk managers generally start with the entry level position and after gaining sufficient experience are generally promoted to this position.
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