Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Front Desk
Our Hotel group is looking for a professional Front Desk - Guest Service Representative. While working for us you will enjoy a fun, team environment while building lasting relationships with coworkers and guests. We will provide career growth through training, and comradery with our entire family of hotel employees.
Front Desk Job Overview
Front Desk Reps perform the various functions of hotel reception including; registration, guest accounting, telephone and concierge services to deliver an exceptional experience for our guests. Additionally, Front Desk Representatives contribute to the overall safety and security of the hotel by reporting damage, following safety rules, and assisting in emergency situations.
Primary Responsibilities
Attending to guest registration, room assignments, and special requests.
Take, modify, and update room reservations.
Accurately record and process guest charges, credits, and payments.
Protect and securely handle all guest information.
Assist and respond to all guest inquires in person, phone, or email as appropriate.
Find the win-win in resolving guest concerns or complaints.
Deliver the Brand and Company promises.
Qualifications
Must have a professional, warm, and approachable disposition.
Fluently read, write, and speak English.
Demonstrated ability to remain level-headed in hectic and tense situations.
Supervisory Responsibilities
No supervisory responsibilities required for this job.
Work Environment
This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequent physical movement within the front office area of the hotel. Occasionally position oneself to stock supplies and attend to equipment located in lower cabinets and server rooms. Occasionally move or transport guest luggage or packages up to 50 lbs. Maintain a stationary position for extended periods of time at assigned workstation.
Mental Demands
The mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Must have mathematical ability and mental alertness. Ability to manage stress during hectic and tense situations.
Required Education & Experience
High school diploma or equivalent
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which we have facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.
We expressly prohibit any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of our employees to perform their job duties may result in discipline up to and including termination.
FLSA Classification: Non-Exempt (Hourly)
Directly Reports to: Guest Service/Front Office Manager or Assistant General Manager
Front Desk – Apply Today!
Clear All
0 Front Desk Manager jobs found in Madison, WI area