Front Desk Manager jobs in Medford, OR

Callahan’s Mountain Lodge

Job Title: Front Desk Manager Department: Rooms

Reports To: General Manager

SUMMARY: Manages and oversees all operation activities; ensures that all operations functions are performed in a timely, cost-effective manner consistent with established operations procedures and requirements of the hotel/company.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time die to reasonable accommodation or other reasons.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Plans, organizes, and directs production, administration and hotel operations to exceed established revenue goals in a cost-effective manner
• Designs, develops and implements processes directed from the franchise/company that increases yields and/or improves bottom line results
• Performs workflow analysis and develops methods for the team
• Coordinates with managers and supervisors to establish production and quality control standards
• Coordinates with managers and supervisors to resolve all operational guest complaints
• Coordinates and supports the programs to maintain a safe and healthy work environment and works to reduce costs associated with claims
• Implements and maintains OSHA standards
• Ensures the colleagues and managers have the required safety training as outlined by the company’s program and are consistently working in a safe manner to reduce accidents and injuries
• Coordinates with managers to address organizational needs, equipment utilization and maintenance
• Provides leadership, communication and coaching to colleagues; cultivates a motivated colleague environment of trust, teamwork, accountability, self confidence and business ownership
• Ensures that operational supplies are on hand and available at all times
• Prepares all required reports and correspondence
• Works in conjunction with company development team on property repairs and upgrades that cannot be done on a local level
• Develops, implements and monitors hotel/department budget; manages expenses within approved budget guidelines
• Identifies, documents and implements opportunities for continuous improvement
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective action

SUPERVISORY RESPONSIBILITIES

Manages individual department supervisors that are responsible for the daily operations and profitability of the hotel. Is responsible for the overall direction, coordination and evaluation of these departments. Carries out supervisory responsibilities in accordance with the company’s policies and applicable laws. Responsibilities include interviewing, hiring, and training colleagues, planning, assigning and directing work, appraising performance, rewarding and disciplining colleagues, addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B.A./B.S) or equivalent from a four-year college or technical school; or two to four year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. Ability to write communication for presentations regarding the hotel and services available. Ability to present information to senior management or public groups.

MATHEMATICAL SKILLS

Ability to work mathematical concepts such as probability and statistical inference and fundamentals of math. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Functions.

While performing the duties of this job, the colleague is regularly required to walk, talk and hear. The colleague frequently is required to taste or smell. The colleague is occasionally required to stand, sit, use hands to finger, handle, or feel, and reach with hands and arms. The colleague must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Morning shift
• Night shift
• Rotating weekends

Work Location: In person