Front Desk Manager jobs in Monterey, CA

Canterbury Woods, Pacific Grove, CA

This is a full-time, salaried position, with benefits.

Canterbury Woods has been designated a Great Place to Work for the last few years.
Come join our amazing team at Canterbury Woods!

JOB SUMMARY

Under the direction of the Director of Sales and Marketing, the Sales and Marketing Manager provides support and coordination of prospect information, resident move-ins, lead generation, marketing events and advertising with the goal of achieving and maintaining budgeted occupancy.

ESSENTIAL FUNCTIONS

Include the following. Other duties may be assigned as necessary.

• Provides quality Customer Service efficiently to residents, families, co-workers and vendors in a manner to ensure satisfaction.
• Tours prospective residents and assesses resident qualification; initiates and follows up with phone contacts and prospects on a regular basis. Responds to requests for information and incoming inquiries from prospective residents.
• Evaluates customer needs and builds productive and trustworthy relationships.
• Responsible for meeting established sales goals and having a focus of 100% occupancy by developing “out of the box” sales strategies and models.
• Complete home visits and create follow up.
• Maintains contact with waiting list and maintains written records of inquiries and phone contacts with prospects. Evaluates prospect data.
• Closes sales and completes associated documentation, accepting deposits and processing paperwork through the business office as needed.
• Assists with management of wait list prospects, utilizing established company marketing techniques. Inputs information on a timely basis into Sales and Marketing data base.
• Responsible for prospect application process; maintains files, monitors required file information, and communicates with prospects as needed.
• May attend advocacy and professional group meetings as outside marketing; identifies visits and markets to outside organizations; coordinates and hosts visits by groups to campus and participates in in-service events; promotes and maintains community relationships.
• Coordinates and participates in marketing events, advertising and direct mail campaigns. Tracks pertinent data for marketing and advertising campaigns.
• Prepares census, marketing and sales reports on a weekly, monthly and annual basis as assigned.
• Work closely with Environmental Services department as accommodations get prepared for new residents.
• Walks through the community with an eye for cleanliness and recognizes and reports all repair and housekeeping needs to the members of those departments.
• Follows and ensures department safety standards, practice correct body mechanic techniques and participate in campus-wide safety programs.
• Performs all duties in a safe and efficient manner. Wears PPE/safety equipment as required for the job. Reports any safety hazards and/or accidents to supervisor.

JOB REQUIREMENTS and QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Bachelor’s degree (B.A.) from a 4-year college or university; or 1-2 years related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedures; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Must be self-motivated and able to advance and close sales.
• Strong communication and interpersonal skills needed.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.