Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
1st shift(7:00 am to 3:00pm)
-Front desk manager are expected to be able to:
-Supervise a team of employees and resolve issues
-Manage Scheduling
-Manage Supplies
-Greet guests in a prompt courteous manner
-Maintain standards for great customer service
- Lift up to 50lbs as required during the shift.
-Answering phone calls and directing guest inquiries
-Professional and calm demeanor
-Attention to detail and care for accuracy of records
-Provide basic solutions to minor problems such and non-working television etc
-Ability to work in a high volume environment.
Shift is paid $17.00-$22.00 an hour depending on experience, hiring immediately.
Job Type: Full-time
Salary: $17.00 to $22.00 /hour
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Schedule:
Work Location: In person
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