Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Job Overview```
We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our company, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the front desk.
```Duties```
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls, respond to inquiries, and direct calls to the appropriate department
- Manage incoming and outgoing mail, packages, and deliveries
- Maintain a clean and organized front desk area
- Schedule appointments and manage calendars for staff members
- Assist with administrative tasks such as data entry, filing, and document preparation
- Handle customer complaints or issues with professionalism and resolve them in a timely manner
- Coordinate with other departments to ensure seamless communication and collaboration
```Experience```
To be successful in this role, you should have:
- Previous experience in an administrative or front desk position
- Proficiency in office software (e.g., Microsoft Office Suite)
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Familiarity with phone systems and other office equipment
- Experience providing exceptional customer service
If you have previous experience as a personal assistant, medical receptionist, or in order entry, it would be considered a plus.
Join our team as a Front Desk Manager and contribute to creating a positive experience for our customers while ensuring efficient operations at the front desk. Apply now!
Job Type: Part-time
Expected hours: 16 – 24 per week
Benefits:
Schedule:
Supplemental pay types:
Ability to Relocate:
Work Location: In person
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