Front Desk Manager jobs in Newport News, VA

Front Desk Manager (Healthcare)

Location : Newport News, VA - Onsite

Experience Level : Expert

Employment Type : Full-Time

Pay : $65,000-85,000 per year

Shift :

Monday-Friday 8 : 00-5pm

A Day in the Role :

• Manage Front Office and Call Center operations including Patient Registration, Insurance Verification and Eligibility, Patient Appointment Scheduling, Check-in / Checkout and Referrals.
• Develop, maintain, and communicate processes and procedures for all team functions and ensure staff compliance.
• Manage the Patient registration process and ensure accurate collection of up-to-date demographics and insurance information.
• Ensure insurance verification and eligibility processes are followed using automated tools to minimize insurance errors in all related processes.
• Manage provider schedules and patient appointments in Practice Management System.
• Document and maintain Appointment Scheduling guidelines for Providers and ensure staff compliance.
• Monitor all schedules to ensure appointments are evenly distributed throughout the day and week.
• Manage telephone queue calls daily to ensure all calls are answered in a timely fashion.
• Develop and maintain scripts for staff to collect all needed information.
• Daily deposit reconciliation of all monies collected by front office staff.
• Manage staff performance, timekeeping and payroll, PTO, and training / development.
• Manage and prioritize work activities and identify opportunities to streamline and / or automate processes.
• Implement changes and promote continuous improvement.
• Monthly reporting of call volume, call wait times and no-shows.
• Resolve patient complaints and customer service issues.
• Collaborate effectively with other managers to identify and solve problems in all areas of responsibility.
• Protect patients' rights by maintaining confidentiality of personal and financial information according to HIPAA guidelines.

Qualifications :

3-5 Years Healthcare Management Experience

Necessary Skills :

Insurance Knowledge EMR Leadership

Apply Today!

About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

Last updated : 2024-04-18