Front Desk Manager jobs in Oakland, CA

Walnut Creek AND Oakland Office, conducting home visits in Contra Costa and Alameda County.

The Program Manager is responsible for increasing the visibility of the program in the community to attract a robust set of program applicants. In addition, they will assist with the matching and home sharing process for a portfolio of program participants, conduct intakes with program participants, specifically home seekers and be the point of contact for home seekers in the program.

The Program Manager must feel comfortable working with a diverse set of individuals, cultures, and circumstances. Fluency in Spanish or Chinese is desirable and requires flexibility in hours including occasional evening and weekend work. Work is performed both on site in Contra Costa AND Alameda County office location(s) as well as remotely. Will work onsite three times a week and two times remotely.

Responsibilities:

• Contribute to the overall success and leadership of the program in Contra Costa and Alameda County.
• Co-create, implement, and track the results of a community outreach plan - including the use of digital strategies - to increase the program visibility and recruit a targeted number of participants.
• Use creative and innovative approaches to reach target participants and partners during and after the sheltering in place period.
  
• Managing a portfolio of program applicants in conjunction with program director. Specifically managing and conducting intakes of all home seekers. Conducting home visits with program director as needed.
  
• Works with other managers and directors regarding referrals and resources.
• Meets with direct supervisor on a regular basis to discuss progress, issues, and future plans.
• Maintain knowledge of socio and economic trends that impact population served.
• Other duties as assigned.
• Evening and weekend work is required.

Knowledge, Skills and Abilities:

• Self-motivated, curious, goal-oriented, and caring individual that works well independently, while also being able to work effectively and collaboratively within a team and with community partners.
• Excellent verbal, written, and public speaking skills (ability to speak and write fluently in Spanish or Chinese highly desirable).
• Proven track record in forming and maintaining relationships with community-based organizations, community leaders, elected officials, and funders in order to meet specific programmatic objectives.
• Extensive experience with the use of digital tools.
• Excellent organizational and time management skills and an ability to be flexible and set priorities.

Education and Qualifications:

• We are open to a wide variety of background and generally are seeking someone who has 4-6 years' working experience, part of which could include education (e.g. a Bachelor's Degree from an accredited institution).
• Past roles could include outreach, social services, case management, customer service, real estate, program coordination.
  
• Established network in county program area and knowledge of local housing challenges is desirable.
  
• Comfortable with public speaking, problem solving and online platforms.
  
• Ideally have own vehicle and car insurance.
  

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.