Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Manager/Receptionist. As the first point of contact for our company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations while supervising the front desk and virtual front desk staff. Please read requirements before applying to be considered for this role.
Position Purpose:
Under the direction of the Director of Operations, the Front Desk Manager/Receptionist (FDM) requires a minimum of 5 years of front desk management experience and will oversee all Front desk employees in the clinic, virtually, and assist in providing support to patients, incoming calls from patients, potential patients, and/or employees. The FD Lead will provide excellent customer service to all patients, employees and handle any patient issues that arise from the front desk. This position provides support service to patients at the highest level of professionalism and respect. This position will also identify problem areas and suggest workflow changes as needed. FD Lead will provide day-to-day oversight of FD staff and patient engagement.
Essential Functions ad Responsibilites:
Required Skills:
If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Front Desk Manager/Receptionist!
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person
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