Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Purpose:
The Front Desk Manager ensures that every guest receives exceptional service by supporting operations, collaborating with team members, and interfacing with our guests in person, over the phone, and online. Successful candidates are outgoing, highly organized, detail oriented with extensive customer service experience.
Company Profile:
The Blue Vista Motor Lodge continues a 100-year-old tradition of lodging and hospitality on Whitcomb Summit. With extensive renovations, the addition of amenities, and the rebranding of the property, we are excited to offer an updated guest experience at this historic location. Our goal is for every guest to come away feeling refreshed, relaxed, and inspired. To learn more, visit www.bluevistamotorlodge.com.
Qualifications and Experience:
Bachelor’s degree preferred but not required
Minimum of 2 years’ experience in a combination of:
Must be able to work a combination of weekday and weekend evening shifts, with occasional morning shifts
Duties and Responsibilities (include but are not limited to):
Guest Experience:
Front Desk Operations:
Entrepreneurial Leadership Team:
Benefits:
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 20 – 30 per week
Schedule:
Education:
Experience:
Shift availability:
Ability to Commute:
Work Location: In person
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