Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsibilities:
- Greet and welcome guests as they arrive at the hotel
- Check guests in and out, ensuring a smooth and efficient process
- Handle guest inquiries and provide information about hotel facilities and services
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with guest requests, such as booking reservations
- Process payments and maintain accurate records of guest transactions
- Handle guest complaints or concerns in a professional and timely manner
- Maintain a clean and organized front desk area
Requirements:
- Previous experience working in a customer service role, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Proficient in using phone systems and other office equipment
- Strong problem-solving abilities and the ability to handle difficult situations with patience and professionalism
- Detail-oriented with strong organizational skills
- Ability to multitask and prioritize tasks effectively
- Flexibility to work night shifts, weekends, and holidays as required
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.
Job Type: Part-time
Pay: $8.50 - $9.00 per hour
Expected hours: 32 – 40 per week
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Work Location: In person
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