Front Desk Manager jobs in Portland, OR
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Front Desk Assistant Manager
- Portland State University
-
Portland, OR
FULL_TIME
-
Position DetailsProposed Start Date05/01/2024
Classification TitleAdministrative Support
RankN - No Rank
Working TitleFront Desk Assistant Manager
Department670551 - AUX University Place Conf Ctr
Position NumberD92001
RepresentationUU - Unclassified Unrepresented
RenewableRenewable
End date, if applicable
Position FTE1.0
Tenure StatusN - not applicable
Position SummaryBrief Description of PSU/School/DeptUniversity Place Hotel and Conference Center is owned, operated and located on the campus of Portland State University : https://www.uplacehotel.com/
The hotel has 234 Guest Rooms (two Junior Suites and one Executive Suite). The Conferences & Events Center has ten conference and event spaces including an 1800 square foot and a 4000 square foot ballroom, and a hotel restaurant, the Viking House Bar & Grill.
Position SummaryThe Front Desk Assistant Manager collaborates with the Front Desk Manager to optimize front desk operations. As the front desk is the hub of the hotel and where lasting impressions are made, the person in this position must be cognizant of their leadership by example and consistently demonstrate a spirit of hospitality. This includes when problem solving, resolving conflicts, and following through on guest and employee needs.
In order to focus on smooth daily operations, the person in this position will work at the front desk regularly. Other duties include assisting with hiring, training, coaching, counseling, one-on-one employee meetings, and evaluations.
This role requires the willingness and availability to work any shift, so learning Night Audit and Night Porter roles will be an important part of training, in order to be a resource for filling in if/when needed.
Minimum Qualifications- At least one year of hotel experience
- Experience training others on computers and various software programs
- At least two years with accurate cash handling and billing
- Availability to work any shift in a 24/7 facility, including evenings, weekends, holidays, and occasional overnight shifts
- Proven ability follow through on items from day to day, week to week, etc.
- Ability to clearly communicate in English with a diverse population in person, by telephone, and in writing (email)
- Mobility to assist guests throughout the property
- Occasionally stoop, bend, lift, push and carry items up to 50lbs
- Hearing: perceive and differentiate sounds in a busy lobby area, exchange information through verbal communication
Preferred Qualifications- Lead or Supervisory experience
- Night Audit experience
- OPERA experience
Key Cultural Competencies- Create an environment that acknowledges, encourages, and celebrates differences.
- Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
- Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
- Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.
Environmental StewardshipContributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.
Work Days/HoursSunday to Saturday, 40 hours per week. Varying days and shifts.
Total Compensation Range & Benefits StatementSalary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.
The starting annual salary for this position will be $43,512, but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.
An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools : https://www.pdx.edu/human-resources/benefits-overview
Please visit our total compensation calculator to see the full value of our benefits package : https://www.pdx.edu/human-resources/psu-total-compensation-calculator
Application InstructionsAdditional Information
Additional Application Instructions (deadlines, etc.)Please list the names, telephone numbers and email addresses for three professional references.
Does this position require the employee to drive a motor vehicle?No
Background Check RequiredYes
Position End Date (if applicable)
If you have questionsPlease email uplhr@pdx.edu. - 11 Days Ago
Front Desk Manager
- Ish Group of Hotels
-
Tigard, OR
PART_TIME
- Weekends are required Overview:We are seeking a highly organized and detail-oriented individual to join our team as a Front Desk Manager. As the first point of contact for our company, you will play a...
- 15 Days Ago
Front Desk Manager
- Portland State University
-
Portland, OR
FULL_TIME
- Position Details Proposed Start Date 03/18/2024 Classification Title Facilities/Operations Rank N - No Rank Working Title Front Desk Manager Department 670551 - AUX University Place Conf Ctr Position ...
- 3 Days Ago
Front Desk Concierge Manager
- Touchmark
-
Portland, OR
FULL_TIME
- This position works cooperatively with all the directors, managers, and line staff to lead the scheduling and delivery of five-star, gold-standard services in a timely and professional manner for resi...
- 6 Days Ago
Front Desk Manager
- Country Inn & Suites by Radisson, Portland International Airport
-
Portland, OR
FULL_TIME
- GREAT TEAMS | GREAT EXPERIENCES | GREAT RESULTS JOB DESCRIPTION Location: Employee Name:Job Title: Front Office Manager II Reports to: General ManagerDepartment: Front Desk Supervisor’s Name:Code: FLS...
- 1 Month Ago
Front Desk Manager Full Time
- Gold's Gym Washington
-
Camas, WA
FULL_TIME
- Hey there, fitness champion! Ready to lead from the front? Gold's Gym PNW is on the hunt for a Front Desk Manager who's all about creating a welcoming, vibrant atmosphere and turning guests into enthu...
- 1 Day Ago
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0 Front Desk Manager jobs found in Portland, OR area
Healthcare Program Coordinator
- A-Line Staffing Solutions
-
Portland, OR
- Job Description Job Description A-Line Staffing is now hiring a remote Patient Care Advocate (Nurse) with a major health...
- 4/18/2024 12:00:00 AM
Administrative Specialist
- Custom Decorators Inc
-
Tualatin, OR
- Job Description Job Description Administrative Specialist Job Description Custom Decorators, a division of Hunter Dougla...
- 4/18/2024 12:00:00 AM
Healthcare Program Coordinator
- A-Line Staffing Solutions
-
Salem, OR
- Job Description Job Description A-Line Staffing is now hiring a remote Patient Care Advocate (Nurse) with a major health...
- 4/18/2024 12:00:00 AM
Administrative Marketing Assistant
- TruFit Staffing, Inc.
-
Vancouver, WA
- Job Description Job Description We're seeking an enthusiastic Administrative/Marketing Assistant to join our team. If yo...
- 4/17/2024 12:00:00 AM
Engagement Program Coordinator
- Worksource Oregon
-
Portland, OR
- Qualified candidates please send resume to: Nelson Gomes at nelson.m.gomes@employ.oregon.gov About The Employer: We coll...
- 4/17/2024 12:00:00 AM
Clinical Program Coordinator
- Cambia Health
-
Portland, OR
- Clinical Program Coordinator Remote in ID, OR, WA, UT Primary Job Purpose Responsible for partnering with clinical stake...
- 4/17/2024 12:00:00 AM
Assistant Clinical Research Coordinator
- Oregon Dermatology & Research Center
-
Portland, OR
- Company Description Oregon Dermatology and Research Center, established in 1984 by Dr. Phoebe Rich, is a clinical dermat...
- 4/17/2024 12:00:00 AM
Engagement Program Coordinator
- WorkSource Oregon
-
Portland, OR
- Qualified candidates please send resume to: Nelson Gomes at nelson.m.gomes@employ.oregon.gov About The Employer: We coll...
- 4/14/2024 12:00:00 AM
About Portland, Oregon
Portland is the largest and most populous city in the U.S. state of Oregon and the seat of Multnomah County. It is a major port in the Willamette Valley region of the Pacific Northwest, at the confluence of the Willamette and Columbia rivers. As of 2017, Portland had an estimated population of 647,805, making it the 26th-largest city in the United States, and the second-most populous in the Pacific Northwest (after Seattle). Approximately 2.4 million people live in the Portland metropolitan statistical area (MSA), making it the 25th most populous MSA in the United States. Its Combined Statist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$49,397 to $66,260
Portland, Oregon area prices
were up 3.9% from a year ago
were up 3.9% from a year ago
What does a Front Desk Manager do?
Front Desk Manager in Winston Salem, NC
You shouldn’t flaunt the services or people you can’t promise, so make sure to create forms on your front end that match what you have to offer.
December 21, 2019
Front Desk Manager in Battle Creek, MI
However, a front desk manager works primarily in the hospitality industry, while a front office manager may work in almost any industry.
December 06, 2019
Front Desk Manager in Pensacola, FL
The front desk managers generally start with the entry level position and after gaining sufficient experience are generally promoted to this position.
February 06, 2020