Front Desk Manager jobs in Salem, OR

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • La Quinta Inn and Suites by Wyndham
  • Salem, OR FULL_TIME
  • JOB SUMMARY

    Front Office Manager is responsible administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

    CORE WORK ACTIVITIES

    Maintaining Guest Services and Front Desk Goals

    • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
    • Develops specific goals and plans to prioritize, organize, and accomplish your work.
    • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
    • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Understands employee positions well enough to perform duties in employees' absence.
    • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
    • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

    Ensuring Exceptional Customer Service

    • Provides services that are above and beyond for customer satisfaction and retention.
    • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
    • Responds to and handles guest problems and complaints.
    • Sets a positive example for guest relations.
    • Empowers employees to provide excellent customer service.
    • Observes service behaviors of employees and provides feedback to individuals.
    • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
    • Ensures employees understand customer service expectations and parameters.
    • Interacts with guests to obtain feedback on product quality and service levels.
    • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    Job Type: Full-time

    Benefits:

    • Employee discount
    • Paid time off

    Schedule:

    • 4 hour shift
    • 8 hour shift
    • Day shift
    • Evening shift
    • Morning shift
    • Weekends as needed

    Ability to Relocate:

    • Salem, OR: Relocate before starting work (Required)

    Work Location: In person

  • 3 Days Ago

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Front Desk Yenne & Schofield
  • Specialty Dental Brands-OR
  • Salem, OR FULL_TIME
  • DescriptionJob Title: Front Desk ReceptionistWe are currently seeking an experienced and friendly Front Desk Receptionist to join our team. The ideal candidate will be responsible for creating a warm ...
  • 10 Days Ago

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Front Desk Coordinator
  • TEKsystems
  • Lebanon, OR FULL_TIME
  • Description:Greet customers in a professional and enthusiastic wayAnswer telephone calls promptlyDemonstrate in-depth knowledge of products, placement, availability, price and useEfficiently assess cu...
  • 11 Days Ago

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Front Desk Receptionist
  • Stayton Dental
  • Stayton, OR FULL_TIME
  • Well-established general dental practice with a superb staff and an amazing Doctor looking for an excited front office team member. The “right” person would possess: A warm and welcoming personality w...
  • 13 Days Ago

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Front Desk Agent
  • VIP Hospitality Group
  • Lincoln, OR PART_TIME,FULL_TIME
  • Surfland Hotel is seeking an enthusiastic, career oriented, warm and caring professionals who truly enjoy providing service that exceeds expectations. We are looking to add Guest Services Representati...
  • 15 Days Ago

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Front Desk Agent
  • P2C Hotels LLC
  • Lincoln, OR FULL_TIME
  • DescriptionFront Desk AgentFLSA Status: Non-Exempt Department: Front Office/Guest ServicesJob SummaryFront Desk Agents are responsible for greeting and registering the guest, providing outstanding gue...
  • Just Posted

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0 Front Desk Manager jobs found in Salem, OR area

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Subcontracts Lead - Remote & Haiti
  • Amentum
  • Salem, OR
  • Amentum, a large government contract company, is seeking a Subcontracts Lead to support a pending contract award in Hait...
  • 3/18/2024 12:00:00 AM

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Construction Project Manager
  • LMC Construction
  • Tualatin, OR
  • LMC is a Tualatin-based General Contractor performing new construction and property renovations throughout Oregon and Wa...
  • 3/17/2024 12:00:00 AM

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Procurement Manager- Remote
  • CBRE
  • Salem, OR
  • Procurement Manager- Remote Job ID 158298 Posted 08-Mar-2024 Service line GWS Segment Role type Full-time Areas of Inter...
  • 3/16/2024 12:00:00 AM

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Residential Area Administrative Specialist
  • Partnerships in Community Living, Inc.
  • Salem, OR
  • Compensation and Benefits: Wage is $18.25/hr ($17.50/hr + $0.75/hr differential after the successful completion of Orien...
  • 3/15/2024 12:00:00 AM

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Contracts Manager - Remote & Haiti
  • Amentum
  • Salem, OR
  • Amentum, a large government contract company, is seeking a Contracts Manager to support a pending contract award in Hait...
  • 3/15/2024 12:00:00 AM

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Project Manager
  • Aegion
  • Tualatin, OR
  • Insituform Technologies, LLC is looking for an experienced Project Manager. Insituform Technologies, LLC, a subsidiary o...
  • 3/15/2024 12:00:00 AM

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Senior Deputy Defender
  • Oregon Public Defense Commission
  • Salem, OR
  • Apply Here or at Oregon.gov/jobs Who we are: The Oregon Public Defense Commission (OPDC) is a 13-member commission appoi...
  • 3/15/2024 12:00:00 AM

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Contract Administrator
  • West Wind Reinforcing
  • Hubbard, OR
  • Job Description Job Description West Wind Reinforcing has an immediate opening for a full time Contract Administrator at...
  • 3/14/2024 12:00:00 AM

Salem /ˈseɪləm/ is the capital of the U.S. state of Oregon, and the county seat of Marion County. It is located in the center of the Willamette Valley alongside the Willamette River, which runs north through the city. The river forms the boundary between Marion and Polk counties, and the city neighborhood of West Salem is in Polk County. Salem was founded in 1842, became the capital of the Oregon Territory in 1851, and was incorporated in 1857. Salem had a population of 169,798 in 2017, making it the second-largest city in the state after Portland. Salem is a little under an hour's driving dis...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$46,739 to $62,698
Salem, Oregon area prices
were up 3.9% from a year ago

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