Front Desk Manager jobs in San Bernardino, CA

Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Front Desk Manager
  • Holiday Inn Resort
  • Big Bear, CA FULL_TIME
  • Full job description

    Objective:

    Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

    Principal Roles and Responsibilities:

    • Cleanliness and organization of the front desk and back office areas
    • Hiring, scheduling, training, and supervising front desk staff members as directed by your GM or AGM
    • Maintaining high service scores and meeting all scoring goals
    • Assisting the front desk with any guest related issues
    • Ensuring that all front desk agents have completed all Brand required training
    • Meeting with your team a minimum of every other month
    • Motivate your team to meet all enrollment requirements based on your brand
    • Responding in a timely manner to all forms of communication
    • Communication with GM and all other departments on a regular basis
    • Maintaining the status of Quore and making sure all front desk team members are utilizing Quore
    • Updating shift checklists for the front desk
    • Updating the employee information book as well as the guest information book
    • Replying to all IHG brand and TripAdvisor reviews
    • Taking ownership and accountability in all you do
    • Knowledge of Concerto – Guest Complaints, MyID, HCM, CTA’s, Rates, Strategic Planning
    • Maintaining a relationship with businesses we have contracts with and locating new businesses coming to the area
    • Ensuring that all groups are picked up by deadline and keeping an open line of communication until event is over
    • Maintaining monthly inventory for reordering purposes
    • Report to General Manager or Assistant General Manager any problems and/or concerns
    • Ensuring all front desk shifts are covered.
    • Any other duties and tasks as assigned by management

    Physical Requirements:

    • Carry, lift, push, pull, move, items weighing up to 50 pounds on your own. Heavier items will be a team lift.
    • Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.

    Job Type: Full-time

    Pay: $18.00 - $20.00 per hour

    Expected hours: 38 per week

    Benefits:

    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Big Bear Lake, CA 92315: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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Front Desk
  • Marriott International
  • Rancho Mirage, CA FULL_TIME
  • Additional Information Guest Experience ExpertJob Number 24050662Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Rancho Mirage, 68900 Frank Sinatra Drive, Rancho Mirage, Califo...
  • 1 Day Ago

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Front Desk
  • SEEK Executive LLC.
  • Rancho Mirage, CA PART_TIME
  • JOB DETAILS Our office is looking for a Front Desk Receptionist to greet clients as they walk into the building. You will also be responsible for other administrative duties, such as answering phones ...
  • 12 Days Ago

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Front Desk
  • Eisenhower Imaging Center LLC
  • Rancho Mirage, CA FULL_TIME
  • DescriptionRadiology Clerical Specialist:Join us NOW as our Imaging Center is seeking an Radiology Clerical Specialist to join our team! We're recruiting for Front Desk, Scheduling and Insurance roles...
  • 12 Days Ago

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FRONT DESK
  • Azure Sky
  • Palm Springs, CA FULL_TIME
  • DescriptionWho We Are:Acme Hospitality owns and operates an innovative collection of boutique food, beverage and hotel concepts in Santa Barbara, San Juan Capistrano, Palm Springs and Nevada County, C...
  • 1 Month Ago

D
Front Desk Agent
  • Dolphin Hotel Management - The Westin Rancho Mirage Golf Resort & Spa
  • Rancho Mirage, CA FULL_TIME
  • At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling ...
  • 19 Days Ago

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0 Front Desk Manager jobs found in San Bernardino, CA area

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Research Administrative Coordinator
  • Keck Graduate Institute
  • Claremont, CA
  • Job Posting Title: Research Administrative Coordinator Job Description: Staff, Full-time, Exempt Position Overview: The ...
  • 3/28/2024 12:00:00 AM

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Youth Program Coordinator (Soccer)
  • City Sofive Soccer Inc
  • Rancho Cucamonga, CA
  • WE ARE HIRING! Sofive Soccer Center WE ARE CURRENTLY LOOKING FOR HIGHLY MOTIVATED, KID CENTRIC, ASPIRING EDUCATORS & COA...
  • 3/28/2024 12:00:00 AM

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Museum Education Program Coordinator
  • University of California , Riverside
  • Riverside, CA
  • The Education Programs Coordinator will work with the Associate Director of Education and Public Programs and other muse...
  • 3/27/2024 12:00:00 AM

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Project Coordinator / Contract Administrator - Construction Exp
  • Jones Covey Group, Inc.
  • Rancho Cucamonga, CA
  • Job Description Job Description Seeking candidate with knowledge about every stage of the Construction process, from Sco...
  • 3/27/2024 12:00:00 AM

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Clinical Research Coordinator (CRC) Entry-Level
  • Orange County Neuropsychiatric Rese
  • Orange, CA
  • Job Description Job Description NRC Research Institute has been conducting clinical trials for the world’s pharmaceutica...
  • 3/27/2024 12:00:00 AM

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Contracts Administrator, Aerospace Mfg
  • Marquee Staffing - WFS
  • Brea, CA
  • Job Description Job Description Contracts Administrator Position summary: The Contracts Administrator is the first level...
  • 3/26/2024 12:00:00 AM

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Community Services Program Coordinator - Aquatics
  • City of San Bernardino, CA
  • San Bernardino, CA
  • Salary : $52,469.16 - $63,774.36 Annually Location : San Bernardino, CA Job Type: Full-Time Job Number: 24-30990-01 Depa...
  • 3/26/2024 12:00:00 AM

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Clinical Research Coordinator (CRC) Experienced
  • Orange County Neuropsychiatric Rese
  • Orange, CA
  • Job Description Job Description NRC Research Institute has been conducting clinical trials for pharmaceutical and biotec...
  • 3/26/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 59.6 square miles (154 km2), of which 59.2 square miles (153 km2) is land and 0.4 square miles (1.0 km2), or 0.74%, is water. The city lies in the San Bernardino foothills and the eastern portion of the San Bernardino Valley, roughly 60 miles (97 km) east of Los Angeles. Some major geographical features of the city include the San Bernardino Mountains and the San Bernardino National Forest, in which the city's northernmost neighborhood, Arrowhead Springs, is located; the Cajon Pass adjacent to the northwest border; City...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$50,414 to $67,628
San Bernardino, California area prices
were up 3.0% from a year ago

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