Front Desk Manager jobs in Seattle, WA

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.

What we do

We trust our engineering managers to grow, empower, and look after our greatest asset, our people. At The Trade Desk, we believe that each opportunity to engage with all internal and external stakeholders is unique.

You will have the opportunity to manage teams that are responsible for how we ship our software to production. This role will incorporate stakeholder needs across the engineering organization to drive positive improvements to our overall developer productivity. Your team will own their charter, end-to-end, and work on long-term roadmaps while enhancing existing features or tools and continuously improving efficiency.

Our system performs every day, 24/7, serving global traffic. It’s important that we focus on quality at scale in an agile environment based on collaboration, ownership, and trust. Our engineering managers are there to build trust with our talented engineers, understand their strengths and weaknesses, and ensure they are motivated and productive, while having fun and enjoying every day.

What you will do:

Your time will be entirely focused on leadership and people management activities. Some of the work that you will be doing to help us deliver on our mission is:

• You will own the execution of ambiguous, complex, long-term projects with unknown requirements.  
• You will define and lead execution for deliverables with meaningful impact to operational efficiency of the platform and business. You will be trusted to make major changes to plans when needed to maximize impact.  
• You will regularly and effectively collaborate with area leaders and stakeholders across the business and client teams.  
• You will work anticipate stakeholder needs and proactively discover, advocate for, and resolve high priority issues and challenges. You will collaborate with your stakeholder to define success metrics and validation.  
• You will build processes and tools for assessing employee morale and leverage the insights for environment-improving initiatives across multiple teams.  
• You will leverage data to analyze hiring effectiveness and advocate for meaningful improvements. You will execute on a hiring strategy that aligns for your area.  
• You will identify, motivate, coach, and develop other team leaders and managers. You will build leaders that are responsible for building and developing their team members' and overall team capabilities.   
• You will develop and refine processes to analyze your team's specific performance metrics and act upon insights from this analysis to anticipate impediments to long-term team efficiency, and successfully guides the team toward sustained, measurable increases in efficiency over time.  

We are a global team with different backgrounds, experiences, and perspectives. To complement this team, you will welcome ideas that are different from your own and be well-versed in building from common ground to value, seek out, and foster invisible and visible dimensions of diversity. 

Who you are:

Our culture is much deeper than just having fun together (though we do that well, too). We take pride in our engineers being trust-builders, generous givers, scrappy problem solvers, and gritty pursuers of excellence. You do not have to meet all the requirements below, but we believe that people who meet most of them will have a higher likelihood of succeeding in this role:

• You care deeply about improving developer experience, tools, and engineering processes.
• You drive innovative solutions while being sensitive to the current needs and realities of your fellow Engineers.
• You have 13 years of software development engineering experience.
• You have 2 years of experience directly managing people.
• You have 1 years of experience leading multiple teams with direct reports.
• You have a Bachelor’s/Master’s level degree in computer science or relevant engineering-related field or equivalent experience. Not everyone has the same level of access to opportunities. What is most important to us is what and how you can contribute, which is why our consideration is not limited by the level of education.
• You consider quality early in the design and development process, code for testability, and drive improvements to existing components to ensure coverage is repeatable and extensible.
• You demonstrate an understanding for the potential of failure and make smart trade-offs.
• You own the execution of ambiguous, complex, long-term projects with unknown requirements.
• You build and continuously improve how your team works, always driving to be better and grow. You also share what works across your organization. 
• You have a broad set of skills, and you bring skilled leadership and coaching to your team.
• You define key performance and success indicators for your teams. 
• You proactively discover, advocate for, and resolve high priority issues and challenges.
• You identify opportunities to incorporate your stakeholder's perspective into success metrics and validation.
• You have a sustained track record of leading and developing teams of engineers with a wide range of experience and skills in a fast-paced environment. 
• You motivate, challenge, and provide opportunities for each individual on your team to grow their capabilities and contribution. 
• You have a solid understanding of SDLC (Software Development Life Cycle), DevOps, and agile methodologies.

A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start.

What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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