Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Job Summary``` We are seeking a highly motivated and experienced Front Desk Manager to join our team. As the Front Desk Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional customer service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you. ```Responsibilities``` - Manage and supervise front desk staff, including training and scheduling - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, complaints, and requests in a professional and timely manner - Maintain accurate records of guest information and reservations - Coordinate with other departments to ensure guest satisfaction - Monitor and maintain the cleanliness and organization of the front desk area - Implement and enforce hotel policies and procedures - Assist with revenue management by maximizing room occupancy and upselling amenities ```Experience``` - Previous experience in hospitality or hotel management is required - Strong knowledge of front desk operations and hotel systems - Excellent phone etiquette and communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in using phone systems, reservation software, and other relevant technology - Exceptional customer service skills with a focus on guest relations If you are a detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply. Join our team today!
Job Type: Full-time
Pay: $16.00 - $18.50 per hour
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Work Location: In person
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