Front Desk Manager jobs in Springfield, MO
Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Front Desk Manager jobs
Front Desk Assistant Manager
- Driftwood Hospitality
-
Osage, MO
FULL_TIME
- JOB SUMMARY The Front Desk Assistant Manager’s skill and abilities are often the first and last impression represented to our guests. It is the Front Desk Assistant Manager’s goal to ensure that we not only meet, but exceed, the expectations of our internal and external customers. The Front Desk Assistant Manager is to provide guidance and leadership, supervising and coaching our front office team; ensuring the delivery of consistent quality customer service. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. This position requires 1- year previous management experience and 1-year previous hotel operations experience to be considered. All of the responsibilities of a Front Desk Agent and PBX Operator Increase level of guest satisfaction by delivery of an exceptional product through employee development Read the pass on logbook and white boards daily and take action accordingly Oversee a staff of up to 10 people; assign, coordinate and supervise work activities of Front Desk Agents and PBX Operators Ensure Front Desk Agents end of day reports are completed, including: shift closings, deposits, refunds, miscellaneous charges and guest responses Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action Provide information and direction to staff to achieve 100% occupancy Prepare the Daily Scoop sheet to communicate resort activities Review out of order rooms daily to determine status and estimated date to return room to inventory Attend meetings as appropriate; stand up, staff, pre-con, holiday planning and any special meetings Respond and resolve guest requests, complaints or questions in a courteous and timely manner Assist in the development of the annual Front Desk Budget and assist to manage labor (scheduling) and expenses (inventory) based on both business and budget throughout the year Assist guest with safety deposit boxes Secure guest valuables by processing lost and found Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES Can maintain hospitality standards, enthusiastically greets guests, make eye contact, smile, engage in polite conversation, use the guest’s name, thank them and invite them back! Can use customer-oriented telephone etiquette to get information; greets callers, establishes rapport and projects professional tone Can cooperate with employees from all departments Has great attention to detail and works well under pressure in a fast-paced environment Ability to follow all Driftwood and Margaritaville Lake Resort policies and procedures Follows time management guidelines; allowing for paperwork and shift change information Able to accurately gather and report information to appropriate parties as requested Organized and able to prioritize workload; able to multi-task for the benefit for quality services Able to initiate and constructively develop positive team dynamics with management, peers and customers Demonstrates leadership and organization skills in assisting with the planning and implementing of changes where applicable Expresses ideas and conveys information clearly, effectively and professionally Takes pride in a job well done Knows all safety, emergency and accident prevention procedures as outlined in the Driftwood Hospitality Management Safety and Health Program Is Conscientious of and preserves hotel personnel and guest security, property and privacy at all times High school education required One-year Front Desk Agent experience or one-year supervisor experience One-year previous management experience and one-year previous hotel operations experience Must have a comprehensive knowledge of the English language to be able to effectively communicate with guests, associates and vendors Must have flexible schedule and be available days, nights, weekends and holidays Must demonstrate predictable, reliable and timely attendance Must have good mathematical and computer skills; typing 25 words per minute or more preferred PHYSICAL DEMANDS Requires rigorous activity: grasping, writing, typing, walking, bending, stretching, repetitive motions and standing for long periods sometimes in excess of 8 hours with only a half hour lunch break Occasionally pushing, pulling, lifting and carrying of up to 25 lbs. Hearing; communication with guests and staff, audible alarm systems Specific vision abilities required include visual acuity; neat/distance vision and the ability to see color Adheres to the dress code as outlined in the Driftwood Hospitality Associate Handbook AGE REQUIREMENT Must be at least 18 years of age JOB TYPE Full Time Hourly PAY Based on Experience
- 14 Days Ago
Front Desk
- AmericInn
-
Branson, MO
FULL_TIME
- We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering gu...
- 24 Days Ago
Front desk
- Still Waters Resort
-
Branson, MO
FULL_TIME
- Position : Evening Resort Front Desk - Guest Services Representative Location : Still Waters Lakefront Resort Step into a world where your work feels like home! For 45 years, Still Waters Resort has b...
- 24 Days Ago
Front Desk
- U.S. Dermatology Partners
-
Joplin, MO
OTHER
- Job Details Job Location: Joplin-Jackson - Joplin, MO Position Type: Full Time Salary Range: Undisclosed Job Category: Health Care DescriptionSECTION 1: Job Summary (Summary of the basic functions of ...
- 1 Month Ago
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0 Front Desk Manager jobs found in Springfield, MO area
PLS Springfield Mfg Slry - Administrative Specialist Accounting
- Alltrista
-
Springfield, MO
- Job Description Job Description Alltrista Plastics LLC, formerly known as Jarden Plastic Solutions, is a subsidiary of J...
- 4/24/2024 12:00:00 AM
Executive Administrative Assistant
- James River Church
-
Ozark, MO
- The Executive Assistant to the Senior Associate Pastor will serve as a member of the Lead Pastor’s administrative staff ...
- 4/23/2024 12:00:00 AM
Construction Project Manager
- Crossland Construction Company Inc
-
Springfield, MO
- Job Description Job Description Get to Know UsWith a company built on familyby familyits no surprise that working here i...
- 4/23/2024 12:00:00 AM
Director, Workforce Development & Community Education, West Plains
- Missouri State University
-
Springfield, MO
- Posting DetailsPosition InformationPosition TitleDirector, Workforce Development & Community Education, West PlainsWork ...
- 4/23/2024 12:00:00 AM
Crew Member
- Sonic Drive-In
-
Rogersville, MO
- Description: Fun. Flexible hours. Great pay. Fantastic people. Professional fulfillment. That uniquely cool SONIC unifor...
- 4/23/2024 12:00:00 AM
Internal Revenue Agent (Examination Analyst - Examiner) 12 MONTH ROSTER - AMENDED
- Department Of The Treasury
-
Springfield, MO
- Duties WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Administrative Specialist III (College of Education)
- Missouri State University
-
Springfield, MO
- Posting Details Position Information Position Title Administrative Specialist III (College of Education) Work Location S...
- 4/21/2024 12:00:00 AM
Maintenance Supervisor
- Vital Farms
-
Springfield, MO
- You're the kind of person who's always thinking three or four steps ahead, connecting the dots like an air-traffic contr...
- 4/21/2024 12:00:00 AM
About Springfield, Missouri
Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster.
Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University.
Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Manager jobs
$42,618 to $57,166
Springfield, Missouri area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Front Desk Manager do?
Front Desk Manager in Winston Salem, NC
You shouldn’t flaunt the services or people you can’t promise, so make sure to create forms on your front end that match what you have to offer.
December 21, 2019
Front Desk Manager in Battle Creek, MI
However, a front desk manager works primarily in the hospitality industry, while a front office manager may work in almost any industry.
December 06, 2019
Front Desk Manager in Pensacola, FL
The front desk managers generally start with the entry level position and after gaining sufficient experience are generally promoted to this position.
February 06, 2020