Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
```Duties``` - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries with excellent phone etiquette - Provide information about hotel amenities, services, and local attractions - Handle guest complaints or concerns promptly and professionally - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments as needed - Maintain a clean and organized front desk area ```Experience``` - Previous experience in a hotel or hospitality setting is preferred - Familiarity with hotel management systems and phone systems is a plus - Strong customer service skills with the ability to handle difficult situations calmly and effectively - Excellent communication skills, both verbal and written - Ability to multitask and prioritize tasks in a fast-paced environment - Strong attention to detail and accuracy As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. This role requires excellent communication skills, attention to detail, and the ability to handle various tasks simultaneously. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you! Please note that this position may require working evenings, weekends, and holidays. To apply, please submit your resume highlighting your relevant experience in the hospitality industry. We look forward to reviewing your application!
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: 30 – 40 per week
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Work Location: In person
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