Front Desk Manager manages front desk staff and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager ensures check-in, check-out, and billing processes are performed competently and in accordance with organizational policies and procedures. Responds to and resolves guest complaints and concerns. Additionally, Front Desk Manager requires an associate degree or equivalent. Typically reports to a hotel manager. The Front Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Front Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsibilities:
-Be punctual, organized, professional, and have strong leadership skills.
- Stand at front desk and greet all customers when entering and exiting the building
- Assist with ensuring the lessons run smoothly and staff is following curriculum
- Provide administrative support such as scheduling classes, answering phone calls, utilizing the computer, and inventory while at front desk
- Manage customer inquiries, complaints, and feedback in a professional manner
- Maintain a clean and organized work environment
Qualifications:
-Have previous customer service and/or sales experience.
-Enjoy working with children of all ages, be eager to learn and self-motivates.
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Swim experience is a plus but not required
- Bilingual or multilingual skills are a plus
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
0 Front Desk Manager jobs found in York, PA area