Front Desk Supervisor - Casino jobs in Cleveland, OH

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Front Desk Supervisor
  • Schulte Hospitality Group
  • Westlake, OH FULL_TIME
  • Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

    What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

    Work Today, Get Paid today, with Daily Pay!
    Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
    Multiple Health Insurance and Life Insurance options
    401k Plan Company Match
    Paid Time Off
    Holiday Pay
    Pet Insurance
    Employee Assistance Program
    Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships more!

    Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

    JOB DUTIES AND RESPONSIBILITIES

    Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
    Assign specific duties to staff for efficient operation of department.
    Assist in training new associates and cross-training existing associates.
    Assist in interviewing and hiring new associates for the department.
    Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
    Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
    Monitors daily status of rooms, rates, discount rates and packages.
    Maintains current list of available rooms for walk
    Coordinates blocking of rooms.
    Checks printed registration cards against information on arrival report and rectifies any discrepancies.
    Ensures prompt and courteous service to guests.
    Pre-registers guests according to standards.
    Completes and monitors employee schedule.
    Monitors VIP arrivals.
    Notify Maintenance Department of any maintenance issues.
    Keeps track of rooms to ensure accurate status and readiness for check-in.
    Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.
    Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.
    Acts as Manager on Duty as required.
    Work nights, weekends, and holidays as necessary.
    Perform various other duties as assigned to meet business objectives

    EDUCATION AND EXPERIENCE

    In-depth knowledge of hotel Front Desk operations
    Basic math skills
    Ability to communicate effectively verbally and in writing
    Strong leadership skills
    Ability to exceed expectations of guests and team members
    Excellent time management skills

    KNOWLEDGE, SKILLS AND ABILITIES

    Ability to multi-task
    Team player
    Ability to exceed expectations of guests
    • The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

    • Schulte Hospitality Group is an Equal Opportunity Employer.


    Compensation: 16.00
  • 4 Days Ago

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Front Desk Supervisor
  • InterContinental Hotels Cleveland & Holiday Inn Cleveland Clinic
  • Cleveland, OH FULL_TIME
  • Front Desk AgentThe InterContinental Hotels Cleveland and Holiday Inn Cleveland Clinic offers an impressive collection of hospitality choices. Our superior locations, luxurious accommodations, high te...
  • 4 Days Ago

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Front Desk Supervisor 20.00/hour
  • Residence Inn Cleveland Downto
  • Cleveland, OH FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 6 Days Ago

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FRONT DESK SUPERVISOR
  • MCR
  • Cleveland, OH FULL_TIME
  • We currently have an exciting opportunity for a Front Desk Supervisor at the Hilton Garden Inn Cleveland Downtown and are actively looking to meet the best and brightest talent that the hospitality in...
  • 11 Days Ago

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FRONT DESK SUPERVISOR
  • MCR Hotels
  • Cleveland, OH FULL_TIME
  • FRONT DESK SUPERVISOR Hilton Garden Inn Cleveland, 1100 Carnegie Avenue, Cleveland, Ohio, United States of America Req #4987 Monday, January 15, 2024 We currently have an exciting opportunity for a Fr...
  • 11 Days Ago

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Front Desk Supervisor
  • Embassy Cleveland Rockside
  • Independence, OH FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 15 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Cleveland, OH area

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Dental Customer Service
  • Q & A Dental Care
  • Macedonia, OH
  • Job Description Job Description Join Our Team at Q & A Dental Care as a Dental Front Desk Coordinator with Social Media ...
  • 3/29/2024 12:00:00 AM

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Front Desk Receptionist - LM
  • Area Temps, Inc.
  • Cleveland, OH
  • Job Description Job Description A governmental organization is seeking a Front Desk Receptionist to answer phones, trans...
  • 3/29/2024 12:00:00 AM

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Front Desk Coordinator
  • North American Dental Group
  • Strongsville, OH
  • Overview: Front Desk Coordinator Open Up to A Whole New Dental Experience Imagine working in a place which delivers best...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor- Embassy Suites Cleveland Beachwood, OH
  • Blue Sky Hospitality Solutions
  • Cleveland, OH
  • JOB SUMMARY Working in conjunction with the Front Office Supervisor to ensure guest service standards of the guest arriv...
  • 3/28/2024 12:00:00 AM

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Front Desk Supervisor 20.00/hour
  • Residence Inn Cleveland Downto
  • Cleveland, OH
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 3/27/2024 12:00:00 AM

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Office Administrator
  • Gryphon
  • Beachwood, OH
  • Job Description Job Description We are looking for an energetic and trustworthy individual to quarterback a variety of o...
  • 3/27/2024 12:00:00 AM

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Receptionist/Front Desk Coordinator
  • The Dental Wellness Company
  • Chagrin Falls, OH
  • Job Description Job Description POSITION Position Title: Receptionist/Front Desk Coordinator Effective Date: ASAP Report...
  • 3/26/2024 12:00:00 AM

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Administrative Assistant - Superintendent
  • Cuyahoga County Board of Developmental Disabilities
  • Cleveland, OH
  • Overview: The Executive Division of the Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking an ...
  • 3/26/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$36,880 to $51,676
Cleveland, Ohio area prices
were up 1.6% from a year ago