Front Desk Supervisor - Casino jobs in Dallas, TX

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Mansion Front Desk Supervisor
  • Front Desk Supervisor
  • Dallas, TX FULL_TIME
  • Job summary -
    • Responsible for supervision of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff.

    Essential Duties and Responsibilities – (Key Activities)
    The following are specific responsibilities and contributions critical to the successful performance of the position:
    • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
    • Ensure that standards are maintained at a superior level on a daily basis.
    • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
    • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
    • Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
    • Maintain positive guest relations at all times.
    • Resolve guest complaints, ensuring guest satisfaction.
    • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of:
    • All hotel features/services, hours of operation.
    • All room types, numbers, layout, decor, appointments, and location.
    • All room rates, special packages, and promotions.
    • Daily house counts and expected arrivals/departures/ VIPs.
    • Room availability status for any given day.
    • Scheduled in-house group activities, locations, and times.
    • All hotel and departmental policies and procedures.
    • Access all functions of the computer system.
    • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
    • Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
    • Ensure that current information on rates, packages and promotions are available at the Front Desk and that all staff is knowledgeable on such.
    • Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
    • Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
    • Ensure that staff report to work as scheduled. Document any late or absent employees.
    • Coordinate breaks for staff.
    • Assign work duties to staff.
    • Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
    • Inspect grooming and attire of staff; rectify any deficiencies.
    • Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
    • Constantly monitor staff performance in all phases of service and job functions. rectify any deficiencies with respective personnel to include Front Desk staff, Bell/Door staff, PBX staff and Concierge staff.
    • Monitor the hotel front entrance and resolve any congested situations.
    • Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
    • Monitor communication logs and ensure that guest requests are followed up within minutes.
    • Monitor safe deposits boxes procedures; audit accuracy of cards with proper signatures and ensure availability of keys.
    • Monitor guest mail and ensure that it is processed according to procedures.
    • Monitor and ensure that express checkouts are processed through the system.
    • Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
    • Assist staff with their job functions to ensure optimum service to guests.
    • Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
    • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
    • Ensure security of guestroom access.
    • Monitor and ensure that all cashiering procedures comply with Accounting policies and standards:
    • Contracted banks
    • Shortages/overages
    • Late charges
    • Petty cash/paid outs
    • Adjustments
    • Posting charges
    • Making change for guests
    • Cashing personal/travelers checks
    • Payment methods/processing
    • Settling accounts
    • Closing reports
    • Cashier reports
    • Balancing receipts
    • Dropping receipts
    • Securing banks
    • Review previous night's no-shows, verify, and ensure billing of such.
    • Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures.
    • Assist staff with expediting problem payments.
    • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests.
    This list of essential functions is not exhaustive and may be supplemented, as necessary.

    Other Standard Responsibilities -
    Experience -
    • Minimum one year experience as a Front Desk Agent, preferably in a luxury or ultra-luxury hotel

    General Skills -
    • Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
     Technical Skills -
    • Ability to communicate (verbal and written) in English with co-workers, guests, and management.
    • Working knowledge of MS Word, Excel
    • Knowledge of PMS and hotel point of sales systems.
    • Ability to stand for prolonged periods of time.

    Education or Certification -
    • High school diploma

    Language -
    • Required to speak, read, and write English, with fluency in other languages preferred.
    Physical Requirements -
    • Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 20 pounds, and satisfactorily communicate with guests and co-workers to their understanding.

    Others –
    • While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

  • 1 Day Ago

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Front Desk Supervisor
  • Omni Hotels & Resorts
  • Frisco, TX OTHER
  • Location THE MODERN HOME OF AMERICAN GOLF Located 30 miles north of downtown Dallas, Omni PGA Frisco Resort is the largest resort currently in development in the country. Opening spring 2023, the reso...
  • 19 Days Ago

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Front Desk Supervisor
  • Crescent Court Dallas
  • Dallas, TX OTHER
  • About UsWelcome to Hotel Crescent Court, with undeniable charm that is quintessentially Texan, we meld Dallas sophistication and heritage into an experience that is uniquely Hotel Crescent Court. With...
  • 20 Days Ago

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Front Desk Supervisor
  • Hilton Garden Inn Dallas Allen
  • Allen, TX FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 21 Days Ago

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Front Desk Supervisor
  • The Westin Dallas Park Central
  • Dallas, TX OTHER
  • About UsComfort, style and genuine Texas hospitality await you at The Westin Dallas Park Central. Conveniently located just north of the city's downtown district, or accommodation offers close proximi...
  • 22 Days Ago

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Front Desk Supervisor
  • Westin Dallas Fort Worth Airport
  • Irving, TX FULL_TIME
  • Overview Opportunity: Front Desk Supervisor Supervise front desk operations in accordance with established guest service, quality and sustainability standards. Your Growth Path Assistant Front Office ...
  • 22 Days Ago

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0 Front Desk Supervisor - Casino jobs found in Dallas, TX area

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Front Desk Coordinator II - Medical City, Dallas, TX
  • Us Oncology Inc
  • Dallas, TX
  • **Front Desk Coordinator II - Medical City, Dallas, TX** CAROUSEL_PARAGRAPH * Dallas, Texas * Clinical Support * 7686 **...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator - ADA North Dallas (41217) Full Time | ADA - Coit - Dallas, TX, 75251 chevron_right
  • Platinumderm
  • Dallas, TX
  • Front Desk Coordinator - ADA North Dallas Job Details Level Entry Job Location ADA - Coit - Dallas, TX Position Type Ful...
  • 3/28/2024 12:00:00 AM

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Registered Dental Hygienist
  • Winnie Saji DMD PLLC
  • Grapevine, TX
  • Job Description Job Description Our small but mighty office is looking for a Registered Dental Hygienist. We are open fo...
  • 3/28/2024 12:00:00 AM

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Front Desk Coordinator - DAD Float (41264) Full Time | DAD - North Dallas - Dallas, TX, 75230 chevron_right
  • Platinumderm
  • Dallas, TX
  • Front Desk Coordinator - DAD Float Job Details Level Entry Job Location DAD - North Dallas - Dallas, TX Remote Type N/A ...
  • 3/26/2024 12:00:00 AM

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Front Desk Associate
  • Onelife Fitness
  • Arlington, TX
  • ** Front Desk Associate** **Job Category****:** Front Desk **Requisition Number****:** FRONT013763 Showing 1 location **...
  • 3/26/2024 12:00:00 AM

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Front Desk Coordinator / Client Care Representative
  • Dogtopia of Plano
  • Plano, TX
  • Job Description Job Description Dogtopia, the industry leader of dog daycare, boarding, and spa services has an immediat...
  • 3/25/2024 12:00:00 AM

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Front Office Supervisor
  • Loews Hotels & Co
  • Arlington, TX
  • The 888-room Loews Arlington Hotel will be the first-of-its-kind meetings and resort destination, situated between two i...
  • 3/25/2024 12:00:00 AM

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Front Desk Coordinator
  • Cove51 Salon LLC
  • McKinney, TX
  • Job Description Job Description Join a fun and exciting team at Cove51 Salon, one of the best reviewed hair salons in Mc...
  • 3/24/2024 12:00:00 AM

Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$37,117 to $52,008
Dallas, Texas area prices
were up 2.2% from a year ago