Front Desk Supervisor - Casino jobs in Davenport, IA

Job Overview:
We are seeking a skilled and experienced Front Desk Supervisor to join our team. As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest service. If you have a passion for hospitality, excellent communication skills, and a strong attention to detail, we would love to hear from you.

Responsibilities:
- Manage and supervise front desk staff, including training and scheduling
- Greet guests in a friendly and professional manner
- Handle guest check-ins and check-outs efficiently
- Respond to guest inquiries and resolve any issues or complaints
- Maintain accurate records of guest information and transactions
- Coordinate with other departments to ensure smooth operations
- Monitor and maintain the cleanliness and organization of the front desk area
- Implement and enforce hotel policies and procedures
- Assist with revenue management by maximizing room occupancy and upselling services
- Stay up-to-date with industry trends and best practices in hospitality management

Requirements:
- Previous experience in a front desk or guest services role
- Excellent phone etiquette and communication skills
- Strong customer service skills with the ability to handle difficult situations professionally
- Knowledge of hotel management systems and phone systems
- Multilingual abilities are a plus
- Attention to detail and problem-solving skills
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work various shifts, including evenings, weekends, and holidays

We offer competitive compensation and benefits packages for our employees. Join our team today as we strive to provide exceptional guest experiences in the hospitality industry.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Work setting:

• In-person

Ability to Relocate:

• Davenport, IA 52801: Relocate before starting work (Required)

Work Location: In person