Front Desk Supervisor - Casino jobs in Dothan, AL

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Front Desk Supervisor - Casino jobs

F
Front Desk Supervisor
  • Fairfield Inn & Suites - Enterprise
  • Enterprise, AL FULL_TIME
  • “Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. We are currently seeking team members who enjoy engaging with the public while providing a positive guest experience. Our mission is: “To be the first choice of both our guests and team members.”

    We are currently recruiting for a Front Desk Supervisor to join our team!

    The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

    ESSENTIAL FUNCTIONS:
    • Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
    • Works side by side with staff to train and model appropriate guest service standards.
    • Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
    • Anticipates and responds to guests in a friendly and positive manner.
    • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
    • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
    • Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
    • Assist with interviewing, hiring, coaching, and development of front office associates.
    • Evaluates staff performance and coaches to ensure standards are met.
    • Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
    • Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
    • Ensures all required training for department employees is completed and training records are maintained.
    • Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
    • Utilizes available resources and adheres to Marriott training policies.
    • Promotes collaboration and positive, professional work environment.
    • Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
    • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
    • Monitors room availability, follows restrictions, and all booking policies and procedures.
    • Drives sales and maximizes revenue by up-selling rooms and amenities.
    • Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
    • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
    • Must have high attention to detail, good communication skills and leadership ability.
    • Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
    • Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
    • Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
    • Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
    • Must have one (1) or more years’ prior guest service experience, preferably in hospitality.
    • Must have basic computer knowledge and excellent written and verbal skills needed.
    • Must have excellent communication and organizational skills.
    • Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
    • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
    • Must have the ability to apply commonsense understanding to carry out instructions given.
    • Must have the ability to comply in standardized situations with only occasional or no variables.
    • Must have the ability to work flexible shifts
    • Must have excellent customer service skills.
    • Must be able to work without constant supervision.

    PHYSICAL DEMANDS:
    • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
    • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 
    • Must be capable of effectively using close vision, distance vision, and color vision.
    • Able to operate in mentally and physically stressful situations
     
    QUALIFICATION STANDARDS:
    • High school diploma or equivalent required some college or college degree preferred.
    • A minimum of one (1) year related experience in hotels or customer service preferred
    • Must be able to work in team environment
    EEO Employer

  • 21 Days Ago
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A
Front desk supervisor
  • Ascent Hospitality
  • Enterprise, AL FULL_TIME
  • ESSENTIAL FUNCTIONS Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when ap...
  • 18 Days Ago
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D
Front Desk
  • Days Inn Enterprise, AL
  • Enterprise, AL PART_TIME,FULL_TIME
  • Days Inn by Wyndham in Enterprise is looking for friendly, hard working people to join our team. Shifts are11pm - 7am(third shift) and 3pm-11pm(second shift) along with 7am-3pm(first shift) on weekend...
  • 1 Month Ago
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L
Front Desk Receptionist
  • LaQuinta Inn & Suties
  • Dothan, AL FULL_TIME,PART_TIME
  • WORK OBJECTIVES· PROCESS GUEST REGISTRATIONS, INCLUDING THE COMPUTATION AND COLLECTION OF PAYMENT.· COMPLETE SHIFT REPORTS AND PROCESS ALL FINANCIAL TRANSACTIONS, INCLUDING THE VERIFICATION AND PROCES...
  • 7 Days Ago
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A
Front Desk Receptionist
  • Apex Commercial Janitorial Solutions LLC
  • Dothan, AL FULL_TIME
  • Apex Commercial Janitorial Solutions LLC in Dothan, AL is looking for one front desk receptionist to join our 33 person strong team. We are located on 200 North Saint Andrews Street Suite 4. Our ideal...
  • 11 Days Ago
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H
Front Desk Clerk
  • Holiday Inn Express & Suites Dothan - RAM Hotels
  • Dothan, AL FULL_TIME
  • Who Are We? RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a le...
  • 1 Day Ago
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0 Front Desk Supervisor - Casino jobs found in Dothan, AL area

About Dothan, Alabama

Dothan /ˈdoʊθən/ is a city in Dale, Henry, and Houston counties in the U.S. state of Alabama. It is the county seat of Houston County and the seventh largest city in Alabama, with a population of 65,496 at the 2010 census. It is near the state's southeastern corner, approximately 20 miles (32 km) west of the Georgia state line and 16 miles (26 km) north of Florida. It is named after the biblical city, the place where Joseph's brothers threw him into a cistern and sold him into slavery in Egypt. Dothan is the principal city of the Dothan, Alabama metropolitan area, which encompasses all of Gene...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$32,218 to $45,144
Dothan, Alabama area prices
were up 1.3% from a year ago
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