Front Desk Supervisor - Casino jobs in Elkhart, IN
Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Front Desk Supervisor - Casino jobs
Front Desk Supervisor
- Fairfield Inn & Suites Goshen
-
Goshen, IN
FULL_TIME
-
“Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. We are currently seeking team members who enjoy engaging with the public while providing a positive guest experience. Our mission is: “To be the first choice of both our guests and team members.”
We are currently recruiting for a Front Desk Supervisor to join our team!
The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.
ESSENTIAL FUNCTIONS:- Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
- Works side by side with staff to train and model appropriate guest service standards.
- Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
- Anticipates and responds to guests in a friendly and positive manner.
- Process check-ins and check-outs, verify billing, create reservations, and process special requests.
- Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
- Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
- Assist with interviewing, hiring, coaching, and development of front office associates.
- Evaluates staff performance and coaches to ensure standards are met.
- Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
- Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
- Ensures all required training for department employees is completed and training records are maintained.
- Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
- Utilizes available resources and adheres to Marriott training policies.
- Promotes collaboration and positive, professional work environment.
- Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
- Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
- Monitors room availability, follows restrictions, and all booking policies and procedures.
- Drives sales and maximizes revenue by up-selling rooms and amenities.
- Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
- Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
- Must have high attention to detail, good communication skills and leadership ability.
- Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
- Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
- Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
- Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:- Must have one (1) or more years’ prior guest service experience, preferably in hospitality.
- Must have basic computer knowledge and excellent written and verbal skills needed.
- Must have excellent communication and organizational skills.
- Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
- Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
- Must have the ability to apply commonsense understanding to carry out instructions given.
- Must have the ability to comply in standardized situations with only occasional or no variables.
- Must have the ability to work flexible shifts
- Must have excellent customer service skills.
- Must be able to work without constant supervision.
PHYSICAL DEMANDS:- While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
- May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Must be capable of effectively using close vision, distance vision, and color vision.
- Able to operate in mentally and physically stressful situations
QUALIFICATION STANDARDS:- High school diploma or equivalent required some college or college degree preferred.
- A minimum of one (1) year related experience in hotels or customer service preferred
- Must be able to work in team environment
EEO Employer - 15 Days Ago
Front Desk
- Shipshewana Trading Place
-
Shipshewana, IN
FULL_TIME
- Farmstead Inn & Conference Center The Farmstead Inn & Conference Center, a hotel located in Shipshewana, IN, is looking for full-time, 3rd shift hotel front desk associate. We expect our guests to fee...
- 15 Days Ago
Front Desk
- Planet Fitness
-
Goshen, IN
FULL_TIME
- Planet Fitness is looking for energetic, enthusiastic Front Desk Team Members that are passionate about health & fitness to join our amazing team. We have multiple hourly Front Desk positions open! Th...
- 16 Days Ago
Front Desk Clerk/ Receptionist
- Essenhaus
-
Middlebury, IN
FULL_TIME
- We are dedicated to providing each guest with a wholesome environment, warm hospitality, outstanding service and consistent quality. Accountant Duties and Responsibilities: Provides financial informat...
- 9 Days Ago
Front Desk Agent
- Hilton Home2 Suites
-
Elkhart, IN
PART_TIME,FULL_TIME
- Overview:We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer serv...
- 15 Days Ago
Front Desk Receptionist
- Concept Therapy PC
-
Elkhart, IN
PART_TIME
- Why join us:We are fast growing and have always been committed to providing professional staff, excellent service, and therapy of the highest quality.Job Description:We are looking for a punctual and ...
- 16 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Elkhart, IN area
Accounts Receivable Clerk
- Patrick Metals
-
Mishawaka, IN
- Accounts Receivable Clerk Patrick Aluminum Inc is an aluminum extrusion facility with 5 locations in the state of Indian...
- 4/26/2024 12:00:00 AM
Medical Receptionist
- Beacon Health System
-
Elkhart, IN
- Full-time 500 Arcade Avenue Clerical Day $1,000 USD SIGNING BONUS Reports to the Practice Manager and works under the di...
- 4/26/2024 12:00:00 AM
Part time Cashier
- Fresh Thyme
-
Mishawaka, IN
- If you're someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a tr...
- 4/26/2024 12:00:00 AM
Warehouse Clerk
- United Shade
-
Elkhart, IN
- Job Description Job Description Position Title: Warehouse Clerk FLSA Classification: Non-Exempt Reports To: Warehouse Ma...
- 4/24/2024 12:00:00 AM
Supervisor
- Aspen Dental
-
Sturgis, MI
- At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class de...
- 4/24/2024 12:00:00 AM
Crisis Support Staff
- Nonprofit
-
South Bend, IN
- Job Description Job Description There are several positions open with several times both in Elkhart and St. Joseph Count...
- 4/23/2024 12:00:00 AM
First Impressions Coordinator
- Korhorn Financial Group Inc
-
Granger, IN
- Position Mission StatementTo serve as the first impression of KFG to our clients, guests and vendors to ensure that all ...
- 4/22/2024 12:00:00 AM
Bartender
- Red Lobster
-
Mishawaka, IN
- Job Overview Would you like to craft enticing drinks inspired by the sea? As a Bartender at Red Lobster, you will help o...
- 4/22/2024 12:00:00 AM
About Elkhart, Indiana
Elkhart /ˈɛlkɑːrt/ is a city in Elkhart County, Indiana, United States. The city is located 15 miles (24 km) east of South Bend, Indiana, 110 miles (180 km) east of Chicago, Illinois, and 150 miles (240 km) north of Indianapolis, Indiana. Elkhart has the larger population of the two principal cities of the Elkhart-Goshen Metropolitan Statistical Area, which in turn is part of the South Bend-Elkhart-Mishawaka Combined Statistical Area, in a region commonly known as Michiana. The population was 50,949 at the 2010 census. Despite the shared name, it is not the county seat of Elkhart County; that ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$35,889 to $50,288
Elkhart, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago