Front Desk Supervisor - Casino jobs in Fairbanks, AK

Job Description

About US

Our vision is to: Share Alaska with the world. Our mission is to: Transform our community with innovation and creativity through the best locally crafted goods and legendary hospitality in Alaska

Our Core values: Be Legendary, Be Honorable, Be One Team.

We own and operate several restaurants, hotels, and brewers in Anchorage and Denali National Park. Link to our website:

We are a fast-growing company and are searching for strong leaders that believe in our vision, will accomplish our mission, and live our core values.

Front Desk Supervisor

General Responsibilities

• Supervise Team Members performing front desk duties as required, including: greeting guests, answering the telephone, performing guest transactions and operating the front office computer systems.
• Ability to explain location products, services and other information about the property as requested.
• Provides supervisory assistance to all Front Office Team Members when dealing with escalated situations. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction.
• Assist with recruiting, selection and training of front desk, reservations and night audit staff.
• Work closely with staff to ensure high-quality customer service. Resolves and communicates all customer service issues to front office manager and resort leadership.
• Ability to assist with departmental training initiatives.
• Coordinates the scheduling, reporting and accounting procedures.
• Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.
• Attend meetings and training as requested.
• Other duties as assigned.

AAP/EEO Statement

Northern Hospitality Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization. Northern Hospitality Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Northern Hospitality Group and its affiliates are equal opportunity employers.