Front Desk Supervisor - Casino jobs in Green Bay, WI

Menominee Casino Resort

MENGMINEE
CASINO RESORT

1st Posting

Position Front Desk Clerk/Night Auditor Job Status Part-Time

Minimum Age 18

Wage $15.00

Date Posted Wednesday, September 20, 2023 8:00:00 AM

Date Closed Tuesday, September 26, 2023 4:30:00 PM

FIRSTPOSTING: OPEN 5 DAYSAND LIMITED TO ANYENROLLED MENOMINEE TRIBAL MEMBER, SECOND POSTING: OPEN

TO THE GENERAL PUBLIC.

SUMMARY

Responsible for taking guest reservations and promoting the Company and ensuring optimum guest service
and satisfaction. The

Front Desk/Night Auditor shail be responsible for handling all front desk transactions according to hotel standards, and for completing

the night audit functions between 10:30 p.m. and 6:30 a.m. Responsible for the successful overall activities related to the
Front Desk

ofthe Hotel, ensuring smooth and efficient operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

' Answers incoming calls and in-house calls, expediting calls to the proper extensions.

• Posts and delivers calls and messages for guests; executes pages over the intercom and/or radio systems.

° Shall answer phones promptly and courteously, using a friendly voice and tone. Operates computerized progam
for processing

hotel reservations.
' Maintains a close working relationship with all Front Desk Employees, and assists in informing prospective Hotel guests of higher

• Maintains a working knowledge of room rates, types, locations, package plans, special features, information on all outlets, hours of

operation, and various local attractions, in order to advise guests of same, whenever possible.
' Assists guests with the check-in process at the Hotel in a courteous and polite manner.

' Shall handle cash, check, and credit card transactions.

• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is provided.

• Shall post and reconcile all daily activity.
• Shall maintain accurate records.

• Handles guest complaints or concerns in a polite, courteous and efficient manner.

• Verifies accuracy of guest room confirmations; files reservations and confirmations.

• Audits all guest records; verifies credit card approval

• Prepares and distributes management reports to Hotel Administration and the Finance Department.

• Posts room and tax charges to guest accounts. Complete the Night Audit tasks and fill out proper reports correctly and accurately

and have them balance. Does Bucket Checks, and duties assigned to night audit.

' Responsible for maintaining a consistent, regular attendance record.

• Ability to work in a fast paced environment.

• Ensures that the check—in and check-out process is handled in accordance.

• Shall perform other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform thisjob successfully an individual must be able to perform each essential duty satisfactorily.
The requirements listed

below are representative ofthe knowledge, skill, and/or ability required. Shall have an acceptable work history and/0r exceptional

Menominee Casino Resort

MENQMINEE
CASINO RESORT

previous work record. Shall have a pleasing personality and the ability to interact with the public in a congenial manner. Shall

possess the ability to react quickly to stressful situations without losing his/her composure and conduct themselves professionally at

all times. Candidate must be of good integrity, honest and trustworthy. Previous night audit and/or front desk experience a plus.
Must be able to withstand a background check. Must be approved for and maintain a valid gaming license. Preference given to

qualified Menominee or other Native American applicants. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Minimum Requirements: High School Diploma, GED or HSED required
Guest service experience in any business environment.
Required three (3) months money handling experience.

SPECIAL QUALIFICATIONS

Must possess effective communication and organizational skills. Must have previous computer experience with Microsoh word, and
excel. Must be at least 18 years old.
CRIMINAL BACKGROUND MINIMUM REQUIREMENTS:
No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex ifthey have been convicted, or have a

pending unresolved charge of:
' Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin
law; or
e A felony conviction of any kind in the immediately preceding two years
' A crime of any kind related to gambling in the immediately preceding two years
' A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years.
° A crime of any kind related to a crime of violence, or involving domestic violence, or a drug odense involving sale of drugs, or

possession with intent to sell drugs during the immediately preceding 2 years.
“In addition to the minimum criminal background requirements listed above, employee must meet the minimum criminal background
requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compac .”
Hiring in Gaming Positon is contingent upon criminal background check.

LANGUAGE SKILLS

Ability to read and understand policy and procedure manuals. Ability to respond to common inquiries or complaints from guests.

MATHEMATICAL SKILLS

Ability to perform basic math (add, subtract, and divide).

REASONING ABILITY

Ability to define problems, establishes facts, and draw conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an Employee to successfully perform the
essential functions ofthisjobi Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions
While performing the duties ofthis job, the Employee is regularly required to talk or hear. The Employee is also regularly required to
stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach
with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
Occasionally the Employee may lid up to 25 lb. Specific vision abilities required by this job include close vision, distance vision,
color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an Employee encounters while performing the
essential functions ofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Must be able to stand for long periods of time. The noise level in the work environment is usually moderate.