Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
POSITION: Front Desk Agent
IMMEDIATE SUPERVISOR: General Manager / Operations Manager
JOB SUMMARY: The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payment s according to established hotel policies and requirements; providing information and customer service to guests and visitors of the hotel.
QUALIFICATIONS:
Education & Experience: High school diploma or equivalent; and hotel experience or related customer service-oriented, cash-handling experience desirable.
Tools & Equipment: Telephone, Calculator, Computer (PMS, Internet), Facsimile, and other office equipment.
Physical Requirements:
Light work – Standing continuously, walking occasionally for entire work shift. Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to reach, lift, carry, push, pull, or otherwise move objects. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking. Long hours sometimes required.
Mental Abilities & Requirements:
Must be able to demonstrate predictable, reliable and timely attendance.
Must be able to follow written and verbal directions, and complete assigned tasks on schedule.
Must be able to learn from directions, observations and errors, and apply procedures using good judgment.
Must be able to work independently or as part of a team, including ability to interact appropriately with others.
Must be able to work with supervision, receiving instructions/feedback, coaching/counseling and/or discipline.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select quickly and accurately among alternative courses of action.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, and clarifying issues raised by coworkers and guests.
Must be effective at anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand financial/statistical data, and work with it using basic arithmetic functions.
Other abilities, skills, knowledge: Computer literacy helpful.
DRESS CODE:A professional appearance required. A nametag is required at all times.
ESSENTIAL FUNCTIONS:
MARGINAL FUNCTIONS:
Job Type: Part-time
Pay: $19.00 per hour
Expected hours: 16 – 24 per week
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
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0 Front Desk Supervisor - Casino jobs found in Lompoc, CA area