COVID-19 vaccination NOT required for this position
Job Summary
Coordinates activities of Front Office, supervises staff engaged in all receptionist functions of checking-in and checking-out patients in the Front Office by performing the following duties personally or through subordinates.
Duties and Responsibilities
- Performs, assists and oversees subordinates in performing check-in and checkout duties.
Check-In Duties:
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- Directs patients, salespeople, and visitors.
- Greets patient(s) at check-in window, answers questions, and provides assistance as necessary.
- Instructs new patients in completion of medical history and information forms and updates for returning patient’s demographics and insurance information, as needed, checking forms for completion and signature(s).
- Confirms patients' insurance eligibility with patient, copying all pertinent information.
- Enters appropriate data into computer, retrieves data, types correspondence and reports.
- Generates encounter form and superbill.
- Compiles all information for visit, including referral information, and distributes to clinical staff.
- Prepares folders and maintains records of new patients, compiles medical charts, reports, and correspondence.
- Reviews medical records for completeness, assembles records into standard order, and files records in designated areas according to applicable alphabetic and numeric filing system.
Check-Out Duties:
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- Prepares medical charts, encounter forms, and superbills for next day’s clinics.
- Greets patient at checkout window, answers questions, and provides assistance as necessary.
- Retrieves superbills, verifies demographic and insurance information.
- Enters appropriate data into computer, retrieves data, determines patient’s portion of payment due.
- Collects payments and posts payment to patient’s financial record in computer, generates receipt for patient.
- Schedules return appointments and provides patient with appointment card.
- Balances charges and payments for each physician with superbills and monies.
- Closes credit card machine.
- Submits balanced report, superbills and monies to supervisor to prepare deposit.
- Adjusts errors and resolves complaints.
- Recommends establishment or revision of policies, recommends standards of performance.
- Complies with Practice policies and procedures, reliable and punctual, cooperates with co-workers, and maintains patient and financial confidentiality. Performs these duties with minimum supervision, performs these duties in a timely fashion, performs these duties with accuracy, and performs these duties with courtesy and compassion for the patient.
- Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
- Performs other duties that may be necessary or in the best interest of the organization.
Experience Requirements
- Minimum two years of work experience in a medical office.
- Minimum one-year supervisory experience.
Knowledge, Skills and Abilities Requirements
- Management and organizational skills to support and leader this function
- Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Mathematical and/or analytical ability for basic to intermediate problem solving
- Basic knowledge of medical billing coding, including CPT and ICD-9 coding, required.
- Basic knowledge of Medicare rules and regulations, preferred.
- Basic knowledge of medical billing procedures and medical insurance, including credit and collection procedures, required.
- Basic knowledge of medical accounts receivable collection procedures, including knowledge of insurance correspondence, required.
- Interpersonal skills to support customer service, functional, and team mate support needs
- Able to communicate effectively in English, both verbally and in writing
- Detail oriented, professional attitude, reliable
- Basic to intermediate computer operation
- Proficiency with Microsoft Excel, Word, and Outlook
- Specialty knowledge of systems relating to job function
- Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines
Supervisory Responsibilities:
- Directly supervises employees in the Front Office.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.
Job Type: Full-time
Salary: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Medical receptionist: 1 year (Preferred)
- Leadership: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person