Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
ESSENTIAL FUNCTIONS
Coordinate with the Lodge Manager to execute all work assignments in the front desk department and ensure that organization, communication and accuracy of operations is consistent with the overall company objectives.
MAIN DUTIES AND RESPONSIBILITIES
Providing direct supervisory support to the Front Desk teambe the champion of Innfinity, the property management system, and become expert in all its functions to train the front desk team members
Data Entry and process development: reservations, requests, company correspondence, office procedures
Processes the reservation once provided by the company coordinators
Handle and oversee additional reservation bookings (internal and external)
Promptly handles phone and in-person inquiries with professionalism
Provide exceptional customer service and develop procedures to ensure high service standards
Support and lead the team with respect to both computers and people
Meet tight deadlines for email, telephone inquiries, and guest inquiries
Work shifts on our 24-hour desk (you may work mornings, afternoons, evenings, or over night
Work in a fast-paced environment that can be stressful
Physical Demands
Most work tasks are performed indoors. Temperature generally is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures possibly for one hour or more. Must be able to sit or stand for long periods of time during a working shift but length of time of tasks may vary from day to day and task to task.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
Requirements
QUALIFICATION STANDARDS
Must be very proficient in Microsoft Office and with a computer.
Experience with Innfinity preferred, experience with any hotel management program required
2 years of experience working front desk in a hotel or remote camp environment.
Must be detail-oriented.
Must be professional, friendly, and positive.
Must work well independently and in a team environment.
Must be very proficient in the Spanish and English languages (reading, writing, and speaking).
Must have excellent organizational and time management skills.
Must be a skilled problem solver.
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0 Front Desk Supervisor - Casino jobs found in Lubbock, TX area