Front Desk Supervisor - Casino jobs in Montgomery, AL

Front Desk Supervisor - Casino supervises a team of front desk clerks who are responsible for guest check-in and check-out. Performs administrative duties for the front desk including guest check-in, check-out, and billing. Being a Front Desk Supervisor - Casino counsels and coaches a team of clerks and ensures all tasks are completed competently. May manage the team's shifts to ensure full coverage. Additionally, Front Desk Supervisor - Casino responds to and resolves guest complaints and concerns. May require a high school diploma or equivalent. Typically reports to a manager. The Front Desk Supervisor - Casino supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Front Desk Supervisor - Casino typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Front Desk Supervisor - Casino jobs

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Front Desk Supervisor
  • Double Tree Hotel - Montgomery
  • Montgomery, AL FULL_TIME
  • “Always deliver what is promised, and always execute what is committed” is what we adhere to! Come join our team where we are committed to providing rewarding opportunities for our associates, the development of exceptional hotels, and delivering the ultimate guest experience. We are currently seeking team members who enjoy engaging with the public while providing a positive guest experience. Our mission is: “To be the first choice of both our guests and team members.”

    We are currently recruiting for a Front Desk Supervisor to join our team!

    The Front Desk Supervisor is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.

    ESSENTIAL FUNCTIONS:
    • Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
    • Works side by side with staff to train and model appropriate guest service standards.
    • Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations.
    • Anticipates and responds to guests in a friendly and positive manner.
    • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
    • Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
    • Assists in achieving business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
    • Assist with interviewing, hiring, coaching, and development of front office associates.
    • Evaluates staff performance and coaches to ensure standards are met.
    • Works in conjunction with manager to deliver discipline/corrective action and make termination decisions.
    • Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
    • Ensures all required training for department employees is completed and training records are maintained.
    • Analyzes quality issues, identifies training needs, suggests changes and ensures implementation to improve results.
    • Utilizes available resources and adheres to Marriott training policies.
    • Promotes collaboration and positive, professional work environment.
    • Responsible for assisting in effective labor management through proper scheduling, monitoring, and adjusting based on business needs.
    • Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.
    • Monitors room availability, follows restrictions, and all booking policies and procedures.
    • Drives sales and maximizes revenue by up-selling rooms and amenities.
    • Uses expertise to suggest and implement changes to front desk operations as needed, while maximizing revenue and occupancy.
    • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
    • Must have high attention to detail, good communication skills and leadership ability.
    • Must have excellent organization skills, a high degree of creativity to facilitate efficient problem solving.
    • Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all Marriott Standard Operating Procedures.
    • Conduct routine inspections of front desk operations to maintain standards per Marriott, local, state and federal regulations.
    • Ensures a clean and safe work environment, and follows all Hotel Brand procedures for guest/employee incidents.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
    • Must have one (1) or more years’ prior guest service experience, preferably in hospitality.
    • Must have basic computer knowledge and excellent written and verbal skills needed.
    • Must have excellent communication and organizational skills.
    • Must have the ability to understand, read, write and speak English and communicate with guests and Team Members of other departments.
    • Must be familiar with operation of office equipment such as: copier, printer, facsimile machine, telephone etc.
    • Must have the ability to apply commonsense understanding to carry out instructions given.
    • Must have the ability to comply in standardized situations with only occasional or no variables.
    • Must have the ability to work flexible shifts
    • Must have excellent customer service skills.
    • Must be able to work without constant supervision.

    PHYSICAL DEMANDS:
    • While performing the duties of this job, the employee will be required to stand for long periods of time; using arms, hands and legs repetitively; handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, talk and hear.
    • May be required to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 
    • Must be capable of effectively using close vision, distance vision, and color vision.
    • Able to operate in mentally and physically stressful situations
     
    QUALIFICATION STANDARDS:
    • High school diploma or equivalent required some college or college degree preferred.
    • A minimum of one (1) year related experience in hotels or customer service preferred
    • Must be able to work in team environment
    EEO Employer

  • 15 Days Ago
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Front Desk
  • StoneCreek Dental Care
  • Montgomery, AL FULL_TIME
  • Experienced Dental Front Office Assistant - Full Time ( M-Th) with Benefits!* Hours: Monday through Thursday 7:45 - 5:00* Hourly rate: Commensurate with experienceJob Description:- Greeting and checki...
  • 12 Days Ago
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Front Desk
  • Health Star Clinic
  • Montgomery, AL FULL_TIME
  • Health Star, a multi-doctor practice is looking to add another associate to our front desk team. A minimum of 1 year medical front desk experience is requested. Job Requirements: A smile that never fa...
  • 26 Days Ago
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Casino
  • Wind Creek Hospitality
  • Wetumpka, AL FULL_TIME
  • SHIFT : 4 : 30 PM - 1 : 00 AM Shifts can vary based on needs. Job Overview : It is the primary responsibility of the Casino Concierge to assist in the creation of guest loyalty by providing unparallel...
  • 1 Month Ago
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Front Services Runner
  • Wind Creek Casino & Hotel Wetumpka
  • Wetumpka, AL FULL_TIME
  • Job OverviewMust be able to work any shift.Front Services Runners play a vital role in making guests feel welcome and important by ensuring that their cars are parked and retrieved with friendly, cour...
  • 22 Days Ago
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Beverage Supervisor
  • Wind Creek Casino & Hotel Wetumpka
  • Wetumpka, AL FULL_TIME
  • Shift Hours 545pm 215am Job Overview The Bartender shall mix and serve alcoholic and nonalcoholic drinks to customers seated at Gaming Machines or bar areas throughout the gaming facilities Purpose Ou...
  • 7 Days Ago
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0 Front Desk Supervisor - Casino jobs found in Montgomery, AL area

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Specialist - Team Relations 2nd Shift
  • Mobis Alabama, LLC
  • Montgomery, AL
  • Job Description Job Description Summary The Team Relations Specialist acts as a liaison for all Team Members. This invol...
  • 4/26/2024 12:00:00 AM
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Supervisor - Plastics Molding 2nd Shift
  • Mobis Alabama, LLC
  • Montgomery, AL
  • Job Description Job Description Position Title/Role: Molding Supervisor- 2nd Shift (approximately 4:00 p.m.-2:30 a.m.) D...
  • 4/25/2024 12:00:00 AM
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Module Maintenance Supervisor
  • Mobis Alabama, LLC
  • Montgomery, AL
  • Job Description Job Description Position Title/Role: Module Maintenance Supervisor Department/WG Module Maintenance Repo...
  • 4/25/2024 12:00:00 AM
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Assistant Project Manager- Commercial Construction Projects
  • Bernhard LLC
  • Montgomery, AL
  • About Us: Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower ...
  • 4/24/2024 12:00:00 AM
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Specialist- RDC Warehouse
  • Mobis Alabama, LLC
  • Montgomery, AL
  • Job Description Job Description Summary The Warehouse Specialist is responsible for data collection and analysis of key ...
  • 4/24/2024 12:00:00 AM
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Maintenance Team Member - Facilities (HOURLY)
  • Mobis Alabama, LLC
  • Montgomery, AL
  • Job Description Job Description Summary The Facilities Maintenance Team Member is responsible for performing repairs to ...
  • 4/24/2024 12:00:00 AM
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Head of Department - Environmental Health & Safety
  • Mobis Alabama, LLC
  • Montgomery, AL
  • Job Description Job Description Summary The Head of Environmental, Health, and Safety (EHS) Department is responsible fo...
  • 4/23/2024 12:00:00 AM
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Front Desk Clerk
  • THOMAS RODGERS ASSOCIATES LLC
  • Montgomery, AL
  • Job Description Job Description Duties & Responsibilities Greeting and directing visitors and guests Answering and trans...
  • 4/22/2024 12:00:00 AM
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About Montgomery, Alabama

Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas. The city was incorporated in 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Front Desk Supervisor - Casino jobs
$33,267 to $46,614
Montgomery, Alabama area prices
were up 1.3% from a year ago
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