Front Desk Supervisor - Casino jobs in Portland, ME

Essential Job Functions

• Greet guests upon arrival

• Performs guest check-ins and check-outs, dispenses room keys

• Receives payment from guests for room accommodations

• Processes/posts transactions associated with guests stays including incidental charges

• Coordinates with bell person for guests luggage transfer to rooms

• Coordinates with housekeeping/maintenance for availability and readiness of rooms

• Answers guest questions regarding facility and surrounding area

• Acts as a sales member for promotion of internal events, dining and packages

• Forwards guest mail, package and deliveries to appropriate rooms

• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages

• Completes assigned check lists and projects for scheduled shift

• Assists with other front desk duties

• Promotes outstanding customer relations

Job Specifications

• High School Diploma or equivalent

• Minimum of one (1) year prior experience in guest service capacity
• Excellent guest service skills; attentive and detail oriented

• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously
• Effective communication skills with the ability to communicate with both guests and co-workers
• Must have basic math skills with the ability to accurately handle cash and process sales transactions
• Prior computer experience with Microsoft office and e-mail required, point of sale system experience preferred
• Ability to create a positive and upbeat work environment

Physical Demands

• Occasional lifting/carrying of up to 25lbs
• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift

#OxfordCasino

Location: Oxford,Maine,04270,United States, Oxford, ME 04270

Job Type: Full-time

Work setting:

• In-person

Ability to Relocate:

• Oxford, ME 04270: Relocate before starting work (Required)

Work Location: In person